Grid Modernization Specialist, OMS Lead

Please Note: 

• You are not required to report into a Mosaic office; however, there is travel to client locations across North America required for this role (~50%)
• Geographic flexibility: This position is open to candidates residing anywhere in the US.

Lead the Future of Outage Management

If you have deep hands-on experience in utility outage management, OMS configuration, or distribution operations and you're ready to take that expertise beyond a single utility, we want to meet you.

We're seeking a Grid Modernization Specialist, OMS Lead to serve as a senior technical expert and trusted partner to utility clients across North America. This role is built for someone who understands outage management from the inside: the control room pressure, the storm response complexity, the integration challenges, and the operational stakes of getting it right.

Roles and Responsibilities

• Own the full lifecycle of OMS delivery, from solution design and architecture through configuration, testing, and go-live
• Lead design workshops with utility stakeholders to gather requirements and align on solutions
• Translate complex business needs into functional requirements and system configurations
• Ensure end-to-end traceability from requirements through testing outcomes
• Collaborate across the ADMS ecosystem, aligning OMS with GIS, SCADA, AMI, IVR, and mobile workforce systems
• Serve as the primary liaison between utility control room teams, customer operations, field crews, and external vendors (e.g., Schneider Electric, GE, Oracle, CGI, OSI, ABB)
• Assess current-state outage management workflows and identify improvement opportunities
• Define and shape future-state standard operating procedures (SOPs) for dispatchers, operators, and field crews
• Support training initiatives and help drive user adoption of OMS solutions
• Enable utilities to build strong operational change management capabilities
• Lead OMS solution design and architecture efforts
• Configure and deploy OMS and Switching Management modules within ADMS platforms
• Develop and execute comprehensive test scenarios, including high-activity and blackout conditions
• Provide go/no-go recommendations based on testing results and risk assessments
• Support business process development and operational change management initiatives
• Contribute thought leadership to the Grid Modernization practice, particularly in outage management and storm response

Skills and Experience

This is an opportunity to bring your operational expertise to multiple utilities simultaneously, accelerating your impact and working at the forefront of grid modernization across North America.

• 7+ years of experience in utility outage management, OMS implementation, or distribution operations
• Hands-on experience with major OMS and ADMS platforms
• Strong working knowledge of:
  • Outage detection and prediction
  • Crew dispatch and ETR (Estimated Time of Restoration) management
  • Switching and tagging safety processes
  • Storm response coordination
  • SCADA and AMI integration
• Familiarity with IEEE 1366 standards and utility reliability metrics, including:
  • SAIDI (System Average Interruption Duration Index)
  • SAIFI (System Average Interruption Frequency Index)
  • CAIDI (Customer Average Interruption Duration Index)
• Strong communication and facilitation skills, with the ability to:
  • Drive alignment across utility business, operations, vendor, and IT stakeholders
  • Effectively operate in high-visibility, cross-functional environments

At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. Compensation decisions are made based on a variety of factors, including but not limited to relevant skills, consulting experience, education and training, demonstrated competencies, geographic location, and other business and organizational needs. The salary range listed reflects a good faith estimate of the compensation for this role at the time of posting. A reasonable national base salary range for this position is $125,000.00 - $205,000.00 USD annually, and compensation decisions are dependent on the facts and circumstances of each case. This position is eligible to participate in a bonus program of up to 10% of annual compensation, subject to individual and organizational performance. In addition to salary and bonus eligibility, Mosaic offers a comprehensive benefits package, including health and wellness benefits, a Flexible Time Off program, paid holidays, a discretionary 401(k) match, and for US based employees, participation in the Employee Stock Ownership Plan (ESOP).

We regularly review our compensation practices to ensure they remain competitive, compliant, and aligned with our values. Additional details on Mosaic’s benefit package can be found at the following LINK.