Good Hands Repair Network Inside Technician Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A Day in the Life of a Property Good Hands Repair Network Inside Technician:

The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation, restoration, abatement or mediation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.

You're a great match for this role if you have mitigation, restoration, abatement or mediation experience working with a vendor.

Key Responsibilities:

• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues

Training – Develop and Deliver

• Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation, abatement and remediation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation, abatement, remediation or estimates, makes corrections and recommendations and determines correct settlement amounts
• Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships

Vendor Management

• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
• File Documentation and Reporting
• Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Preferred Qualifications

• This role is required to work a Pacific Time Zone schedule. Applicants from Pacific and Mountain time preferred
• Property claims experience with mitigation, restoration, and abatement, including reviewing invoices and estimating settlement amounts
• Strong organizational skills, in pending assignment management
• One to two years of estimate proficiency in Xactimate preferred
• IICRC certifications are a plus
• Strong communication and customer focus, with the ability to explain decisions clearly and interact with empathy
• Negotiation and vendor management skills, including resolving issues, addressing discrepancies, and partnering effectively with vendors
• Analytical and problem‑solving skills, with the ability to review data, identify billing issues, and make sound decisions independently

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-MS3

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.