Globalization Operations Specialist
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AI Summary
Manage the setup, implementation, and delivery of localization, design, and editing projects using various technological tools. Responsible for maintaining linguistic assets, configuring AI-enabled localization platforms, and troubleshooting technical issues for the team.
Job Title: Globalization Operations Specialist
Area: Globalization Operations
Reports to: Manager of Globalization Operations
Classification: Exempt
Location: Evanston, IL
Organization Overview
Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.
Rotary’s Commitment to Belonging
At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.
Position Overview
The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills.
Work Arrangement
This position is designated as Fully Remote and may be required to work from world headquarters or another location on an ad hoc basis for meetings, training, etc., as determined by management. For positions classified as Fully Remote, an employee may, with express written permission, reside in/work from one of the approved states where Rotary is registered as an employer, which currently includes: IL, CA, IN, OR, LA, NC, MN, WI, TN, TX, MI, GA, VA, MA, RI, AZ, WA and FL.
You Will Have
- Professional proficiency in English (multilingual skills preferred)
- Bachelor’s degree or equivalent
- 5+ years’ experience in localization project implementation and management
- Proven expertise as a project manager and administrator across multiple CAT tools, including strong command of linguist-facing functionality
- Proven expertise with translation technologies, including translation memory, terminology management, machine-translation, and AI-enabled localization tools
- Strong working knowledge of markup and localization file formats, including HTML, XML, and XLIFF
- Experience implementing and configuring CAT tool migrations, integrations, and workflow automation
- Familiarity with content management systems, learning management systems, email marketing software, and other content-related platforms
- Strong technical aptitude and ability to quickly understand new platforms and systems
- Strong ability to work effectively with common source document formats used in localization, especially Microsoft Word, Excel, and PowerPoint files
- Strong project management, organizational, and process-execution skills
- Strong analytical, problem-solving, and communication skills
- Ability to travel domestically to participate in team integration at headquarters
You Are Good At
- Delivering accurate, timely work with strong attention to detail, even under pressure
- Learning new language and content technologies quickly and applying them effectively in day-to-day operations
- Grasping both the big picture and operational details of localization workflows
- Managing multiple priorities and coordinating effectively across teams and resources
- Analyzing data, generating reports, and communicating insights clearly to stakeholders
- Explaining complex technical procedures and requirements to people with varying levels of technical knowledge
- Troubleshooting process, technology, and logistics issues with sound judgment and a solutions-oriented approach
You Will Be Responsible For
- Setting up localization, interpretation, and editing projects for successful execution according to their unique requirements, including identifying appropriate workflows and necessary integrations
- Communicating with requesters to support planning, gather necessary reference materials, resolve questions, adjust timelines/priorities, and follow up on delivery issues
- Implementing MTPE workflows and completing related preflight and postflight tasks
- Performing source quality improvement (SQI), including CAT tool segmentation adjustment, document cleanup, and AI-assisted text correction
- Maintaining translation memories, term bases, LQA rules, and other linguistic assets
- Implementing and configuring localization tools, platforms, integrations, and AI-enabled applications
- Working closely with the Manager of Localization to support workflow routing, resource assignment, and project coordination
- Supporting the Manager of Globalization Operations in identifying and implementing process improvements
- Collecting data and preparing reports on core operational activities
- Troubleshooting technical issues and supporting team members in their daily use of translation technologies and content platforms
- Occasionally working outside of regular business hours or on weekends, as assigned, to support communications plans or Rotary events
- Supporting design project coordination as needed
Leadership Attributes
- Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
- Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
- Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary’s efforts.
- Accountability: Have a clear sense of ownership and take personal responsibility for actions.
- Innovation: Move Rotary beyond traditional ways of thinking
- Adaptability: Respond to changes willingly and recognize when to adjust based on the situation.
Salary Range
- $65,700 - $73,500
Why work for Rotary?
- Generous medical, dental, and vision benefits package
- Progressive 401k matching contributions
- Above market and generous paid time off package
- Tuition reimbursement
- Professional development opportunities
- On-site cafeteria and coffee bar with special pricing for Rotary employees
- Flextime-several different work schedules to choose from
- Close to CTA, Metra, a variety of stores, and many food options
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