As a German-Speaking Customer Advisor, you will handle inbound and outbound customer communication, advising customers on care-related products and services. You will build trust-based relationships and ensure high levels of customer satisfaction while maintaining accurate customer records.
This is a remote position.
Currently, we are looking for a German-speaking Customer Advisor to join a specialized healthcare communications company focused on supporting individuals and families with care-related services and products. The company operates an in-house call center and helps customers navigate topics such as care aids, emergency home call systems, care packages, and care level assessments. With a strong focus on home care, the team provides professional guidance on available care solutions and helps customers understand how services and products can be reimbursed through the healthcare system. The company combines customer service, healthcare expertise, and consultative sales to build long-term relationships and deliver meaningful support to people when they need it most.
Your Duties:
As a German-Speaking Customer Advisor, you will be responsible for:
Handling inbound and outbound customer communication in a professional and solution-oriented manner.
Advising customers on care-related products, services, and available support options.
Answering customer questions and providing guidance based on their individual needs.
Building trust-based relationships and ensuring a high level of customer satisfaction.
Supporting various customer service campaigns and healthcare-related projects.
Maintaining accurate customer records and updating relevant information in internal systems.
Promoting suitable products and services through consultative, needs-based conversations.
Contributing to long-term customer retention and relationship development.
Requirements
2+ years of experience in customer service, customer support, telesales, healthcare consulting, or a similar customer-facing role.
German language proficiency at B2+ level minimum; C1 is strongly preferred.
Strong verbal and written communication skills with a customer-oriented and empathetic approach.
Ability to build trust and maintain long-term customer relationships.
Experience handling customer inquiries via phone and providing solution-oriented support.
Good computer literacy and confidence using CRM systems and standard office software.
Strong organizational skills and attention to detail when managing customer information.
Ability to explain healthcare-related products, services, and processes in a clear and understandable manner.
Nice to have:
Previous experience in the healthcare, care, insurance, or medical services sector.
Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad).
Experience working in a call center or customer advisory environment.
Understanding of the German healthcare and care support system.
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