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The role involves specializing in Contact Center Cloud platforms, specifically focusing on Genesys Cloud architecture and routing. You will be responsible for managing voice and digital channels, as well as handling production deployments and go-lives.
ngeniero especializado en plataformas Contact Center Cloud.
Genesys Cloud
Genesys Architect
Routing
IVR
Call Center
Voice Channels
Digital Channels
APIs REST
JSON
OAuth2
JWT
Producción y Go-Lives
AWS
Azure
EventBridge
Dynamics 365
Certificaciones Genesys
Especialista en Contact Center con experiencia real en despliegues productivos y operación de plataformas Genesys.
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