General Clerk

Company :

Job Description : 

JOB SUMMARY

This job is responsible for clerical support of functional groups in accordance with standard procedures, such as copying, preparing and distributing mail, inventory, data entry, filing, faxing and retrieving documents, indexing and scanning/imaging documents.  May also include, performing calculations, compiling and maintaining records, posting and verifying information, and resolving questions and problems.   Online processing system(s) may be used to perform one or more these clerical functions.  The Clerk also resolves discrepancies and may communicate with a variety of internal and external customers.  Incumbent is expected to meet quality and production standard established by management.

ESSENTIAL RESPONSIBILITIES

• Communicate effectively when interacting with internal/external customers.
• Prepare, sort and distribute mail, inventory, and reports.
• Enter data/statistics into database or reports.
• Monitor, track and review inventory.
• Additional clerical duties may include, but are not limited to:  photocopying and responding to incoming phone calls including transferring caller to the appropriate department.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 3-5 years of related, progressive experience (exempted experience requirements effective August 2016)

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• United States citizenship (as required by the Department of Defense) – UCD Only
• Successful attainment of a Department of Defense DIACAP security clearance within 30 days of hire or at the needs of the business – UCD Only.

Preferred

• None

SKILLS

• Typing
• Filing
• Microsoft Office Suite
• Phone skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Never

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Regularly

Lifting: 25 to 50 pounds

Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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