Freelance Product Researcher

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Freelance Product Researcher, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale, not just “execute tasks.” As a Product Researcher, you will play a critical role in shaping product decisions by grounding them in deep customer and market insights. You will lead end-to-end research initiatives to understand customer behaviors, needs, and pain points across Luxehouze’s luxury buying and selling journey—spanning Watches, Fashion, and other goods.

This role partners closely with Product Managers, Designers, Engineers, and Business stakeholders to ensure that every major product initiative is informed by clear, actionable research. You are expected to not only execute research, but also influence strategy and decision-making through strong storytelling and insight synthesis.

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

• Plan, design, and execute end-to-end qualitative and quantitative research, including interviews, usability testing, surveys, and diary studies in Singapore

• Able to do market research: measure market size, growth opportunities, TAM/SAM/SOM, industry reports, trend analysis

• Translate complex user behaviors into clear insights, opportunity areas, and product recommendations

• Collaborate closely with Product Managers and Designers to shape product discovery, validation, and prioritization

• Conduct research across multiple domains such as customer acquisition, conversion, trust, post-purchase experience, and internal tools

• Build and maintain user personas, journey maps, and insight repositories to support long-term product strategy

• Support experimentation by defining research hypotheses, success metrics, and evaluation frameworks

• Present research findings confidently to senior stakeholders, influencing roadmap and strategic decisions

• Ensure research practices are ethical, unbiased, and aligned with Luxehouze’s luxury brand positioning

Requirements:

• 2-4 years of experience in Product Research, UX Research, UI/UX Design, Product Management or related fields, Business & Accounting

• Fresh graduate/career mover is welcomed

• Comfortable working in cross-functional teams with Product, Design, Engineering, and Business stakeholders

• Excellent communication and storytelling skills, able to influence without authority

• Experience working in fast-paced, ambiguous environments and managing multiple research streams

• Bonus: can speak Indonesian, English, and Chinese fluently

• Bonus: knowledgeable in luxury fashion business and trends

• Bonus: Experience in luxury, fashion, watches, or high-consideration purchases/e-commerce/OTA (online travel agent)