Field Service Technician: Great Coffee Needs Great Technicians

The machines behind great coffee don't fix themselves. That's where you come in.

Some people see a broken machine and walk past it. Others crouch down, look closer, and start asking questions.

If you're the second type — and you're handy with tools, comfortable reading a wiring diagram, and the kind of person who figures things out before asking for help — you might be exactly who we're looking for.

We fix commercial coffee equipment for cafes, hotels, and hospitality businesses across the South-Central and Pacific Northwest United States. The work is technical, independent, and genuinely interesting. No two calls are the same.

A day in the field

Two to three service calls per day at commercial coffee accounts. Here's what that looks like in practice:

• Taking voltage, resistance, capacitance, and continuity readings with a multimeter
• Reading electrical and hydraulic diagrams to track a fault to its source
• Identifying outlet types and plumbing thread sizes, building adapters when needed
• Carefully disassembling and reassembling components with attention to detail
• Using parts diagrams and machine documentation to find the right part numbers
• Writing clear, professional service notes — full sentences, correct spelling, no shortcuts
• Logging time and managing tickets through ServiceTitan, our digital dispatch platform
• Explaining repair findings to customers in plain, accessible language
• Tasting coffee after a repair to confirm the machine is performing correctly

You'll need some hands-on experience going in — home repairs, electrical work, plumbing fixtures, or similar projects. A formal background isn't required, but comfort with a multimeter is. You'll also need a valid driver's license with a clean record, the ability to lift 75 lbs, a reliable smartphone, and a secure address for parts deliveries via FedEx and UPS.

How we support you

Most field roles leave you to figure everything out alone. We work differently. A dedicated team manages your dispatch, scheduling, and back-office support including estimates and invoicing for large and enterprise accounts. Inventory is tracked digitally and reordered automatically — though you'll assist with parts receiving and inventory counts. Basic vehicle confidence is expected too — things like handling a flat tire or dropping the vehicle off for scheduled maintenance.

You focus on the technical work. We handle the rest. Once you complete training, you'll receive a company vehicle and start each day from home — no office required.

Compensation and benefits

• $20–$25/hour based on experience and certifications
• Expected hours: 30 - 60 per week
• Medical, dental, and vision — eligible within 90 days
• 401(k) with company match and paid time off
• Company vehicle upon completion of training
• Career growth in a skilled, in-demand trade
• Military friendly and equal opportunity employer