Field Service Engineer III

GLAUKOS – FIELD SERVICE ENGINEER (South Central-Remote)

How will you make an impact? 

The Field Service Engineer III is a technical expert capable of providing advanced support in the installation, maintenance, and troubleshooting of our products in the field. This position requires a proactive and detail-oriented professional with a strong technical background and a commitment to delivering exceptional service to our customers.

What will you do?

Field Service Operations: 

• Conduct on-site installations, maintenance, and repairs of complex systems and equipment. 
• Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions. 
• Provide advanced technical support to customers and address inquiries in a timely and professional manner.

Customer Relationship Management: 

• Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction. 
• Collaborate with customers to understand their technical needs and provide tailored solutions.

Training and Knowledge Transfer: 

• Train and mentor junior field service engineers, sharing technical expertise and best practices. 
• Develop and deliver training programs for customers to enhance their understanding of our products.

Technical Documentation: 

• Create and maintain accurate and detailed technical documentation, including service reports, troubleshooting guides, and installation manuals. 
• Communicate effectively with internal teams, providing insights and feedback for continuous improvement.

Collaboration with R&D: 

• Work closely with the Research and Development team to provide feedback on product performance, contributing to product improvement and innovation. 
• Collaborate on the testing and validation of new products before market release.

Continuous Learning: 

• Stay current with industry trends, technological advancements, and product updates. 
• Participate in training programs and certifications to enhance technical skills and knowledge.

How will you get here?

• Bachelor’s degree in Engineering or related field. 
• 5-8 years of experience as a Field Service Engineer, with a focus on advanced technical support. 
• Excellent troubleshooting and problem-solving skills. 
• Exceptional interpersonal and communication skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Willingness to travel to customer sites as required.

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