Forward Deployment Engineer

About the Role

This role sits at the technical intersection of product and customer deployments within a fast-moving AI voice and communication platform serving SMEs. You'll own end-to-end rollouts — from requirements capture through integrations, glue code, and monitoring — ensuring customer setups run reliably in production while feeding real-world learnings back into the product.

What You'll Do

• Act as the technical bridge between product and customer setups, translating business requirements into robust implementations.

• Lead production rollouts including workflows, AI logic, data flows, prompts, and guardrails.

• Implement integrations with third-party systems via APIs, webhooks, and common services (CRM, calendar, ticketing, payments).

• Develop small-to-medium features and glue code, complete with tests, monitoring, and logging.

• Debug live issues across calls, flows, and data pipelines, and deploy rapid fixes under production conditions.

• Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.

• Surface product pain points, feature gaps, and recurring patterns with concrete recommendations to the product team.

What We're Looking For

• 3+ years of hands-on experience in deployment engineering delivering production AI integrations and automation workflows.

• Deep understanding of LLM-based systems: prompting, tool use, RAG/knowledge, evaluation, and failure modes.

• Proven ability to design robust, testable AI-driven workflows from complex business processes.

• Experience implementing API and webhook integrations, including common auth patterns (OAuth, API keys) and data formats.

• Solid coding skills for glue code and feature development; TypeScript or Python preferred.

• Cloud deployment and observability fundamentals for production debugging.

• Pragmatic, delivery-focused mindset — comfortable shipping fast and iterating in a high-velocity environment.

• Bonus: experience with voice/telephony integrations, n8n or similar automation tooling, SQL, monitoring/tracing, or GDPR/Privacy-by-Design practices.

Compensation & Benefits

Salary range: €60,000 – €90,000 per year. Visa sponsorship is not available.

Location

Fully remote, based in Germany.