Field Claims Advisor Property
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AI Summary
At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.
Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.
Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.
The Field Adjustors are responsible for providing excellent customer service & cost control on day-to-day claim handling. This role would be based out of the employee home to allow for greater territory-based coverage and service to our brokers and customers. The Field Adjustor investigates, negotiates, and settles losses on site, completes detailed scopes and appraises contents and building damage, completes moderate business profit loss calculations, interprets, and applies contracts in accordance with operational guidelines. Additional responsibilities include representing the company on Catastrophe Response Initiatives as well as small claim court actions and acting as a witness on the company’s behalf as well as representing Gore in the appraisal process. In addition, the position acts as a service ambassador promoting company image to our policyholders and brokers.This role reports to the Team Leader, overseeing Personal Property Claims.
What will you do in this role:
Field Claim handling
- Attend all claims assigned within set designated territory
- Catastrophe Claim handling
- Set expectations with customer on what to expect throughout the claim
- Provide necessary info/ documents: ClaimCare tracker, POL, Non-waivers/ R of R, Contents inventory forms, etc
- Outline limitations, exclusions or policy concerns to be further investigated
- Identify subrogation opportunities and pursue
- Identify fraud concerns and take necessary action
- Coordinate vendor attendance, outline need for involvement and set expectations of deliverables.
- Take recorded statements as necessary
- Photo capture and summary of damages/ sketch of rooms/ property
- Complete / issue manual field cheques/ note file for tracking purposes
- Identify and send UW risk alerts
- Time management to ensure all attendance and required services are delivered with efficiency and quality.
- Collect all applicable documents- ie. Lease, invoicing, contracts, financials, etc.
- Complete loss reserving including necessary expenses and other duties as assigned.
- 2-3 week attendance intervals on a rotational basis as needed
Other Duties as assigned:
- Attend Small Claims Court Actions
- Participate in Appraisal process
- Provide dedicated back-up to the T/A Team when required
- Mediations, EFD’s, SIU Investigations as requested
What skills you need to succeed:
- Secondary school in Business/ technical trade,customer service or a Community college degree
- Preferred Industry Certifications – IICRC, XA, HAAG, WETT, CIP
- 5 years of experience as Property Adjuster
- 3 Years as Field adjuster- external IA.
- 3 Years of experience as Field Adjuster
- Experience interpreting & applying contract law
- Understanding financial statements/ completing moderate calculations
- Time and desk management with excellent customer service skills
- Ability to multitask and, assertive and confident in delivery
The expected base salary range for this position is $56,000 - $103,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.
Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.
This posting pertains to an existing vacancy that is actively being filled.
Accessibility for applicants
Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.
If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.
Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.
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