FCM Medical Consultant - Remote, UK

Join our specialist Medical Team and play a vital role in arranging emergency travel and medical repatriation services for customers overseas. Working in a fast-paced, 24/7 operation, you'll coordinate complex travel arrangements, manage urgent itineraries and provide exceptional support during challenging situations.

This is a role where no two days are the same. You'll use your travel expertise, problem-solving ability and attention to detail to deliver seamless travel solutions, often within tight deadlines. Working remotely as part of a close-knit team, you'll be trusted to take ownership of cases, make informed decisions and ensure customers receive the highest level of service when they need it most.

The team operates on a 4 days on / 4 days off shift pattern, providing round-the-clock support throughout the year, including weekends and bank holidays. The role offers a basic salary of £32,000 plus bonus.

We're looking for a motivated travel professional who thrives in a busy environment and is passionate about delivering outstanding customer service.

You'll have experience using Amadeus GDS or a similar Global Distribution System, along with strong fares and ticketing knowledge. Medical repatriation experience would be advantageous, but we also welcome applications from candidates with corporate, leisure or specialist travel backgrounds who can demonstrate the ability to perform under pressure and deliver exceptional service.

You'll bring:

• Experience using Amadeus GDS or a similar booking system
• Strong fares and ticketing knowledge
• Excellent customer service, communication and interpersonal skills
• A professional and confident telephone manner
• Strong written and spoken English
• The ability to manage multiple priorities and work effectively to tight deadlines
• Excellent attention to detail and organisational skills
• A proactive approach with the confidence to use your initiative
• A positive, collaborative and team-focused mindset
• Experience working successfully in a fast-paced environment