External Healthcare Consent Coordinator
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AI Summary
Facilitate the consent management process by engaging with medical proxies and families to onboard patients into care management programs. Manage consent input sources, maintain opt-out lists, and provide internal reporting on consent KPIs.
POSITION SUMMARY:
The Healthcare Consent Coordinator is responsible for facilitating the consent management process across their assigned region(s) to onboard patients into our care management programs. The position includes, but is not limited to, direct engagement with medical proxies and families to gather consent over the phone and liaising with various departments to support facilities' consent needs, organizing consents from customers, management of the opt-out list, responding to consent requests from customers, and internal report-outs around consent KPIs.
Primary Responsibilities:
- Serve as the primary point of contact for external facilities and proxies, facilitating clear communication to gather consent for patient services before the initial visit.
- Proactively manage and centralize consent input sources (app, email, TriMed) while ensuring data accuracy and timeliness.
- Communicate with medical proxies, families, and other stakeholders to obtain and verify consent in compliance with TapestryHealth legal standards.
- Maintain and update the opt-out list, coordinating with the Revenue Cycle team to address billing-related issues related to consent.
- Prepare and submit reports on consent activity, including opt-in/out metrics, to relevant teams and management.
- Update data sets for internal reporting, ensuring information is readily available for integration into the data lake.
- To support smooth and effective consent processes, build and sustain professional relationships with internal stakeholders and represent TapestryHealth to clients, medical proxies, and families.
- Work closely with other departments, such as Operations and Revenue Cycle, to ensure consent requirements are met promptly and professionally.
- Respond to inquiries from internal and external stakeholders regarding consent and provide copies as requested.
- Stay informed on medical terminology and language to communicate and accurately communicate consent requirements to proxies and facilities.
- All other duties as assigned
MINIMUM REQUIREMENTS:
- High school diploma required; Associate’s or Bachelor's degree in healthcare, communications, or a related field preferred
- Previous experience in healthcare coordination, patient services, or a related role is highly preferred.
- Exceptional organizational skills and ability to multitask
- Technically savvy: Proficiency with computers and apps
- Proficient in Microsoft Word, Excel basics
- Experience with electronic medical records (EMR)
- Problem-solving aptitude
- Outstanding interpersonal and communication skills, particularly in client-facing scenarios.
- Familiarity with medical terminology and healthcare practices to effectively communicate consent requirements.
- Ability to handle sensitive discussions with discretion.
PREFERRED SKILLS
- Experience in working with team members to promote ideas, issues, and initiatives within a constructive group framework
- Must always represent the organization in a positive and professional manner
- Ability to organize and prioritize tasks
- Ability to work independently, be attentive to detail and maintain a positive attitude.
The anticipated hourly rate for this role is $22-$24/hr. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.
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