Experience Planning Specialist

Summary Overview

Are you energized by helping others create unforgettable experiences and coordinating every detail with care? We are expanding our remote team and looking for organized, customer-focused individuals to join us as Experience Planning Specialists.

In this role, you'll work closely with clients to transform vacation ideas into thoughtfully planned itineraries. You'll provide personalized recommendations, coordinate travel arrangements, and deliver exceptional service from the initial conversation through departure. Whether you're beginning a new career or seeking a flexible work-from-home opportunity, you'll receive comprehensive training, ongoing mentorship, and opportunities for long-term growth.

Primary Responsibilities

• Consult with clients to understand their travel goals, interests, schedules, and spending preferences
• Explore destination options, resorts, hotels, cruises, guided vacations, transportation, and local experiences
• Design customized travel recommendations that align with each traveler's preferences and budget
• Coordinate accommodations, transportation, excursions, and other travel services using approved supplier resources
• Prepare itineraries, reservation confirmations, travel documents, and important pre-travel information
• Assist with booking updates, itinerary adjustments, cancellations, and special travel accommodations
• Review reservations and travel details to help ensure every booking is complete and accurate
• Maintain regular communication with clients by providing updates, reminders, and planning assistance
• Keep organized records of client information, reservations, and trip details within company systems
• Utilize supplier partnerships and internal resources to provide outstanding customer support
• Continue developing industry knowledge through destination education, supplier training, and ongoing professional learning

What We Offer

• Fully remote work opportunity
• Flexible full-time and part-time scheduling
• Comprehensive onboarding and training program
• Ongoing mentorship from experienced team members
• Career advancement and leadership development opportunities
• Performance-based incentives and recognition
• Travel-related discounts and exclusive industry perks
• Collaborative and supportive virtual work environment
• Access to continuing education and professional development resources

Qualifications

• Excellent written and verbal communication skills
• Strong customer service and interpersonal abilities
• Outstanding organizational and time-management skills
• Ability to manage multiple client requests while maintaining exceptional attention to detail
• Comfortable using web-based platforms, booking systems, and digital communication tools
• Professional, dependable, and customer-focused approach
• Strong analytical, critical-thinking, and problem-solving skills
• Self-motivated with the ability to work independently
• Reliable internet connection and basic computer proficiency
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions

Who Thrives in This Opportunity?

The people who excel in this position often:

• Enjoy helping clients turn travel ideas into unforgettable experiences
• Build strong relationships through thoughtful, responsive, and professional communication
• Stay organized while managing multiple travel plans and priorities
• Adapt confidently to changing schedules and evolving client needs
• Take initiative, demonstrate accountability, and consistently deliver high-quality service
• Have an interest in travel, tourism, hospitality, customer service, client engagement, itinerary planning, or flexible remote career opportunities