Experience Planning Coordinator

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

Our expanding remote operations team is currently looking for organized and customer-focused individuals to join us as Experience Planning Coordinators. In this role, you'll assist clients with arranging and managing travel experiences by helping organize trip details, monitor reservations, and provide ongoing support throughout the planning process.

This opportunity is ideal for individuals who enjoy communication, multitasking, and helping others in a flexible remote work environment. Whether you're starting a new career path or bringing experience from another customer-facing role, full training and continued mentorship are provided.

Primary Responsibilities

• Assist clients with travel planning requests, schedules, and vacation preferences
• Coordinate travel components including accommodations, flights, cruises, transportation, excursions, and activities
• Compare travel options and review availability through approved booking systems and supplier platforms
• Provide timely updates regarding reservation status, itinerary details, and confirmations
• Respond to client questions and support requests through phone, email, and digital communication channels
• Help manage booking revisions, itinerary adjustments, and follow-up communication
• Maintain accurate records and organized client documentation within internal systems
• Stay informed on supplier promotions, destination updates, and travel opportunities
• Participate in virtual onboarding, workshops, and ongoing development programs

What We Offer

• Fully remote work environment
• Flexible scheduling opportunities
• Guided onboarding and structured training resources
• Ongoing mentorship and professional growth support
• Access to supplier partnerships, travel systems, and booking tools
• Eligibility for travel-related discounts, incentives, and recognition programs
• Advancement opportunities within a collaborative and growing remote team

Required Qualifications

• Strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail
• Ability to manage multiple responsibilities independently in a remote setting
• Comfortable using email, web-based platforms, and basic computer applications
• Reliable internet connection and professional communication habits
• Positive attitude with a willingness to learn and adapt
• Must be at least 18 years old
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain