Executive : Payment Collection

This is a remote position.

The Payment Collection Executive will be responsible for ensuring timely collection of outstanding payments from clients. The role involves regular follow-ups with customers, coordinating with internal teams, maintaining accurate payment records, and supporting the finance team in managing accounts receivable.

• Follow up with clients via calls, emails, and messages to collect pending payments.
  
• Track outstanding invoices and maintain an updated payment collection tracker.
  
• Ensure timely collection of payments as per agreed payment terms.
  
• Coordinate with the Sales and Customer Success teams regarding pending payments.
  
• Share payment reminders and account statements with clients.
  
• Update CRM/accounting systems with payment updates and collection notes.
  
• Resolve basic billing queries or escalate issues to the concerned team.
  
• Prepare periodic reports on collections, outstanding dues, and recovery status.
  
• Maintain proper documentation and records of all client payment communications.
  
• Work towards achieving monthly and quarterly collection targets.
  

Requirements

• Strong communication and negotiation skills
  
• Ability to handle client conversations professionally
  
• Good follow-up and coordination skills
  
• Strong attention to detail and record management
  
• Basic knowledge of accounts receivable or collections processes
  
• Proficiency in MS Excel and CRM systems
  

• Bachelor’s degree in Commerce, Finance, Business Administration, or related field
  
• 1–3 years of experience in payment collection, accounts receivable, or customer follow-up roles
  
• Experience in SaaS, CRM, ERP, or B2B collections will be an added advantage