Epic MyChart/Hello World Analyst

This individual will serve as a subject matter expert and primary technical resource supporting Epic Ambulatory, MyChart, Hello World, and digital front door initiatives. The role focuses heavily on patient engagement, provider discovery, digital access, and virtual care workflows, partnering closely with clinical, operational, and IT stakeholders to enhance the overall patient experience within Epic.

This is a high-impact, highly visible role that will play a pivotal part in supporting strategic initiatives centered around patient access transformation, provider finder optimization, digital front door expansion, and enterprise-wide patient engagement improvements. The ideal candidate will bring a blend of strong Epic application expertise, workflow optimization experience, and strategic thinking around modern digital patient experiences.

Key Responsibilities

• Serve as the primary SME for Epic MyChart, Hello World, and Ambulatory workflows
  
• Support and optimize digital front door initiatives, including patient onboarding, provider search/discovery, scheduling access, and virtual engagement tools
  
• Lead and support Provider Finder initiatives, including provider profile management, search optimization, scheduling integration, and patient access workflows
  
• Play a key role in advancing CIO-sponsored initiatives focused on patient access, digital transformation, and enterprise patient engagement strategy
  
• Lead system enhancements, break/fix resolution, and ongoing optimization efforts across MyChart and digital engagement platforms
  
• Collaborate with clinical, operational, marketing, access, and IT teams to gather requirements and improve workflows
  
• Support MyChart initiatives such as patient onboarding, care coordination, provider matching, self-scheduling, and virtual care tools
  
• Drive adoption, usability, and optimization of digital patient engagement solutions and digital access pathways
  
• Participate in implementations, upgrades, workflow redesigns, and post-live optimization activities
  

Required Qualifications

• Active Epic Certification or Accreditation in Ambulatory and MyChart
  
• Experience supporting Epic Hello World 
  
• Experience supporting Provider Finder functionality and/or strong digital front door initiatives within Epic
  
• 3–4+ years of healthcare IT experience, including 2+ years supporting Epic systems
  
• Hands-on experience supporting Epic Ambulatory and MyChart workflows
  
• Strong understanding of patient engagement strategy, digital access, and healthcare information systems
  
• Experience supporting implementations, upgrades, and production support in large healthcare environments
  
• Proven ability to collaborate with cross-functional stakeholders across operational and technical teams
  
• Strong communication and workflow optimization skills
  

Preferred Qualifications

• Experience with MyChart Care Companion (digital care plans, remote monitoring, patient-guided workflows)
  
• Experience with MyChart Welcome (patient onboarding, activation, and digital front door workflows)
  
• Experience supporting provider search, provider matching, self-scheduling, or online patient acquisition strategies
  
• Multiple Epic certifications
  
• 5–7+ years of Epic Ambulatory/MyChart experience
  
• ITIL Foundation certification
  
• Bachelor’s degree (or higher) in IT, Healthcare Informatics, or related field
  
• Experience leading EHR optimization, patient engagement, or digital transformation initiatives
  
• Experience working in highly matrixed healthcare organizations with enterprise-wide digital access strategies