Enterprise Engineer Intermediate

SUMMARY

We are currently seeking an Enterprise Engineer Intermediate to join our team. This fulltime role will work days.  This position will primarily work remotely - seeking local candidates for on site system upgrades

Purpose of this position: Under general supervision, provide exceptional support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners / customers.

RESPONSIBILITIES:

• Manage complete lifecycle for medium/large supported applications including implementations, maintenance, upgrades, and retirements
• Find and analyze various error logs (Windows/App/IIS/Firewall/etc.)
• Understand basic security best practice activities including Firewall rules on servers/workstations, password and credential management, TLS, and SSL
• Evaluate and modify configuration components (.ini/xml files)
• Learn all IS&T tools (ServiceNow, Outlook, etc.)
• Translate technical terminology and concepts to non-technical team members. Create documentation appropriate to the audience
• Provide first/2nd tier support and troubleshooting for functional/analytical/technical support tickets
• Work in a team-oriented and collaborative environment
• Review proprietary interface engine messages
• Understand basic HL7 message formatting and message evaluation (ADT/Orders/Results)
• Maintain and support Citrix published applications
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Associates of Arts (AA) or Bachelor’s degree
• 3 years of relevant experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Healthcare industry experience
• Experience developing technical/systems design specifications and building system solutions
• Ability to provide customer focused service and communicate the value of proposed solutions

Knowledge/Skills/Abilities:

• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Critical thinking and problem-solving skills
• Demonstrated analytical, critical thinking, problem solving, and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Ability to explain or demonstrate technology in a manner suited to the audience
• Understanding and ability to evaluate and modify configuration components (.ini/xml files)    
• Ability to translate technical terminology and concepts to non-technical team members
• Ability to work in a team-oriented and collaborative environment    
• Ability to review proprietary interface engine messages
• Familiarity with Citrix published applications and how to maintain and support