EMEA Social Media Community Manager
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AI Summary
About our group:
Seagate Corporate Marketing drives Seagate’s position in the market. We show how Seagate’s innovations, employees, customers, and partners bring the value of data to life through owned, earned, and paid activations.
About the role - you will:
Seagate is looking for an experienced social media community manager to support the EMEA region as part of Seagate’s global social media program. As the EMEA social media senior manager, you will manage content that goes out across Seagate’s channels targeted toward EMEA customers, partners, and employees. This includes customer and partner events, highlighting regional employee voices, and collaborating closely with the product, partner, and sales organizations to determine social media priorities.
Key responsibilities include:
- Posting and scheduling: Manage daily posting across platforms using tools like Sprinklr, Sprout Social, or native scheduling tools
- User community building nurture relationships with customers and advocates; facilitate and moderate online communities like Reddit or Discord
- Key community listening: set up listening and reporting for employee, customer, partner, and target market groups to gather sentiment that informs overall content strategy
- EMEA stakeholder liaison: collaborate closely with partner, sales, and product organizations to determine channel priorities
- Key audience engagement: create two-way dialogue with customers, partners, and employees on Seagate’s social properties
- Identify opportunities: communicate strategies and plans to internal and external stakeholders
- Feedback loop: act as the bridge between the community and the product and customer service team
- Reporting: leverage analytics tools to monitor and gather insights on KPIs like engagement, conversions, and follower growth
About you:
- Social expert
- Strong communication and brand voice control
- Customer-first mindset
- Insights-driven global thinker
- Community builder
Your experience includes:
- 8-11 years of experience in social media and community management
- Platform expertise on LinkedIn, X, Meta, TikTok, with attention to platform nuances and serving content to audiences as they want to receive it; must have awareness/proficiency in emerging platforms (Threads, BlueSky, etc.)
- Experience moderating and identifying opportunities in forums (Reddit, Discord, etc)
- Created programmatic feedback loops between the community and internal stakeholder teams
- Proficiency in Adobe creative suite, either creating from scratch or editing templated designs
- Previous experience operating within a global hub-and-spoke content and social media model
Location:
UK - Remote
Please note, for this role you need to have the right to remain to live and work in the UK and do not need sponsership currently, or at any time in the future.
Location: Remote United Kingdom
Travel: Up to 10%
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