Email Technician

About Lucyd

Lucyd is a performance marketing and growth agency helping ambitious wellness brands scale through paid acquisition, retention, creative strategy, and conversion optimization. We specialize in building scalable growth systems for brands operating in complex, policy-constrained markets, which include cannabis, hemp, telehealth, supplements, and functional wellness products. These are categories where most agencies struggle or walk away. We don't.

We're not media buyers running campaigns. We operate as integrated growth partners embedded in our clients' businesses, solving problems across the full customer journey, from first click to long-term retention. Our team moves quickly, communicates transparently, and operates with a high degree of ownership and accountability.

The role

The Email Technician runs the day-to-day engine of Lucyd's email department. You are the primary line of communication between clients and Lucyd on everything email. You handle the majority of day-to-day conversations with clients while building, scheduling, and deploying the emails themselves and keeping the department's operations clean and current.

This is a hands-on ownership role. You are both the face of email to the client and the hands that build it. The emails go out on time, error-free, and on-brand because you own them end to end. The department stays organized because you keep it that way, every day.

What you’ll own

• Primary day-to-day contact for clients on all things email; requests, questions, feedback, approvals
• Respond quickly and clearly; keep clients informed proactively rather than waiting to be chased
• Set and manage expectations on timelines, scope, and what's going out when
• Know the clients that need a strategist, AM, or leadership, and escalate it cleanly and early
• Build campaigns and flows in the client's email platform to spec
• Own every detail: copy placement, links, UTMs, subject lines, preview text, merge tags, and images
• QA every build across inbox providers and devices; no broken links, no typos, no rendering issues
• Work from briefs, copy, and design assets; flag gaps or inconsistencies before they become problems
• Own the send calendar across all the assigned accounts. You'll know what's going out, when, and to whom
• Schedule campaigns and manage segments and audiences accurately
• Deconflict timing, respect each client's cadence, and avoid over-sending
• Confirm every scheduled send and monitor deployment for issues
• Own daily housekeeping of Monday.com for your assigned accounts; statuses, due dates, ownership, nothing stale
• Maintain an accurate, real-time view of the email pipeline across every assigned account
• Triage, update, and tidy daily so nothing falls through the cracks
• Keep the department's boards and processes organized so the whole team can rely on them
  
  

What we're looking for

• 2+ years building and deploying email in an ESP. Klaviyo strongly preferred
• Exceptional attention to detail. You catch the broken link and the wrong merge tag before anyone else does
• Strong, clear written communication. You’re comfortable owning client-facing threads
• Highly organized and reliable with deadlines, calendars, and multiple accounts at once
• Comfortable managing expectations and keeping clients informed without being prompted
• Familiar with project management tools — Monday.com a plus
• Basic HTML and email rendering knowledge a plus
• Performance marketing, DTC, or ecommerce email experience is a strong plus
• Familiarity with the cannabis, hemp, or wellness industry is an asset — not a requirement
  
  

Why Lucyd

• Work that matters - our clients are wellness brands pushing into categories that are changing how people think about health and human potential. The space is genuinely interesting, and the work you do here has a real impact on the brands building in it
• Remote-first culture - we've built our team and our processes around working remotely, and we mean it
• Autonomy over micromanagement - we hire people we trust and then get out of their way. You'll be given real ownership and the space to exercise it
• Equipment & benefits stipend - we invest in making sure you have what you need to do your best work
• Deep Work Fridays - Fridays are protected time for focused, meaningful work. No unnecessary meetings, no noise; just space to move the needle on what matters