EDI Analyst III

Job Type

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. 

Summary of Position:

The EDI Analyst provides analysis and support to both internal and external customers on EDI-related issues, including the electronic exchange of data such as enrollment, claims, payments, and clearinghouse activities. The role leads and coordinates key process improvements to EDI implementations, participates in the design of new applications and integration strategies, and ensures the security, integrity, and reliability of EDI systems and processes.

Responsibilities:

• Leads, coordinates, and administers key process improvements to internet-based EDI implementations
• Participates in the design and review of new applications and integration strategies of EDI systems
• Responds to inquiries relating to EDI from providers and internal departments
• Consults with users to identify current operating procedures and to clarify program objectives
• Creates documentation to describe program development, logic, coding, work instructions, and corrections
• Interprets the manuals prepared for users to describe operating procedures
• Installs, coordinates, and troubleshoots EDI-related products
• Defines and performs EDI system backups and recovery procedures
• Performs data audits and quality control measures
• Establishes and implements policies, procedures, and technologies (including firewalls) to ensure EDI system security

Qualifications:

• A bachelor’s degree from an accredited college or university or 8 years in a combination of education and experience in IT Analysis and EDI Systems
• Extensive EDI Mapping Experience
• Must be able to read and understand X12, VICS, UCS, XML, Tradacom and Edifact Specifications
• Oracle e-Business Suite and SQL experience a plus
• Must have good verbal and writing communications and is an effective communicator
• Must be detail oriented and self-motivated
• Strong analytical and problem-solving skills
• Ability to define and execute appropriate test scenarios to validate system solutions
• Ability to influence and gain support of Key Stakeholders

Accountabilities:

• Maintain a Customer Service Survey rating of at least 4.5 out of 5
• Transmission of all EDI communications
• Resolution of all transmission and failures
• Facilitation of EDI process improvements
• Implementation & modification of new trading partners

Relationships:

• Reports directly to the Director of Oracle Applications
• Work closely with Order Management and Finance teams
• Interact with both the end-user community from these departments as well as the various subject matter experts (SME’s)
• Collaborate with EDI VAN partners and act as the primary contact will retail customers

#LI-KM1

BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.