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AI Summary
The E-commerce Lead manages day-to-day store operations, product launches, and fulfillment coordination for the Solarballs store. They are responsible for optimizing product pages, monitoring performance metrics, and ensuring a high-quality customer experience.
About the Role
The E-commerce Specialist is responsible for executing and optimizing the operational and commercial performance of Telos Media’s e-commerce channels, with a strong focus on Solarballs store.
This role owns store operations, fulfillment coordination, product launches, and performance reporting, while collaborating closely with Marketing and Creative to ensure a seamless, high-quality customer experience and consistent brand execution.
What You’ll Do
- Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
- Obsess over excellent customer experience. Thinking ahead to ensure production and shipping timelines are met, and that our customers get the best experience possible with our brand. Including ensuring that their questions are answered in a timely manner.
- Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
- Support and execute merchandise and product launches in collaboration with Marketing, owning launch checklists, QA, and on-time go-live execution.
- Coordinate fulfillment and logistics partners across regions (China, US, Europe), ensuring cost-effective and timely delivery. Be persistent in advocating for our customers by being on calls with our suppliers and closely monitoring production timelines and them meeting deliverables.
- Manage inventory tracking and stock levels to avoid shortages or overstock.
- Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction), delivering monthly reports with insights and recommendations.
- Conduct market and competitor research to identify optimization opportunities and emerging trends.
- Support promotional planning and execution, including quarterly promotions and high-volume sales periods (e.g. holidays).
- Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities.
- Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.
About You
- 2+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Amazon and Shopify.
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
What Makes This Role Exciting
- Ownership of a fast-growing e-commerce brand with a large, engaged audience.
- Direct impact on revenue, customer experience, and operational scalability.
- Close collaboration with Creative and Marketing on new product launches.
- Opportunity to grow into broader e-commerce or operations responsibilities over time.
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