Dutch Speaking Customer Service for Retail industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Dutch Speaking Customer Service Representative in the Retail Industry. This position is perfect for passionate individuals who enjoy helping customers and are eager to work in a dynamic retail environment.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to products, orders, and returns while maintaining a positive shopping experience.
• Resolve customer complaints and issues in a professional manner, ensuring satisfaction and loyalty.
• Collaborate with internal teams to efficiently handle customer requests and provide timely solutions.
• Maintain up-to-date knowledge of product offerings, promotions, and store policies to assist customers accurately.
• Document all customer interactions to enhance service quality and streamline processes.
• Contribute to team goals and strive for continuous improvement in service delivery.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the retail sector.
• Strong communication and interpersonal skills.
• Ability to handle complaints effectively and demonstrate problem-solving skills.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Eager to learn and adapt in a fast-paced retail environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks