Drug Safety Project and Account Manager

This is a remote position.

Global Drug Safety Project Manager 

At Arriello , we provide Pharmacovigilance, Quality & Compliance, and Regulatory Affairs services to global pharmaceutical and life sciences companies, helping them meet regulatory requirements and protect patient safety.

We are a growing business with a collaborative culture focused on high‑quality delivery, continuous improvement, and giving people the space to do their best work.

Our values guide how we work:

• Inclusive  – We value fairness, respect, and learning from one another
  
• Dedicated  – We deliver practical, client‑focused solutions
  
• Innovative  – We work together to find better ways forward
  
• Passionate  – We build strong relationships and care about the quality of what we do
  

Role Description:

• Lead and manage assigned Global Drug Safety projects throughout the full project lifecycle, from initiation through to closure.
  
• Ensure project delivery aligns with contractual scope, timelines, budget, quality standards, and client expectations.
  
• Develop and maintain project plans, timelines, governance structures, and tracking tools.
  
• Coordinate cross-functional teams and ensure effective resource allocation.
  
• Identify, assess, and manage project risks, issues, and dependencies.
  
• Ensure compliance with internal procedures, client requirements, and applicable regulatory standards.
  
• Drive continuous improvement initiatives to optimize project delivery and operational efficiency.
  
• Seek opportunities to simplify processes and enhance project execution.
  

• Act as the primary point of contact for assigned clients.
  
• Build and maintain strong, long-term client relationships.
  
• Develop a thorough understanding of client objectives, priorities, and business needs.
  
• Monitor client satisfaction and proactively address concerns and potential risks.
  
• Identify opportunities for account growth, service expansion, and upselling.
  
• Support business development activities, including project scoping and client discussions where required.
  

• Monitor project budgets, burn rates, resource utilization, and overall profitability.
  
• Ensure accurate tracking of project effort, costs, and billable activities.
  
• Support revenue forecasting and cost management activities.
  
• Ensure timely and accurate invoicing processes.
  
• Maximize revenue recoverability through effective project oversight.
  
• Manage scope changes and escalate deviations appropriately.
  
• Support financial reporting and project performance reviews.
  

• Coordinate internal and external stakeholders to ensure effective project execution.
  
• Foster strong collaboration across departments and functions.
  
• Lead project meetings, governance reviews, and client discussions.
  
• Promote accountability, teamwork, and a positive project culture.
  
• Work closely with functional leaders to ensure appropriate support and resource allocation.
  

• Maintain complete and accurate project documentation.
  
• Prepare and deliver regular project and account reports.
  
• Ensure adherence to Quality Management System (QMS) requirements and Standard Operating Procedures (SOPs).
  
• Support internal and external audits and inspections as required.
  
• Ensure timely management and closure of CAPAs related to assigned projects and accounts.
  

Requirements

• ​Primary degree in a relevant scientific discipline or a business-related degree with demonstrated experience in a regulated life sciences environment.
  
• Proven experience working in a Project Management environment across multiple countries and/or managing complex projects.
  
• Proven experience in Account Management within a client-facing environment.
  
• Previous experience working for a life sciences service provider, CRO, or consultancy is preferred.
  
• Minimum of 2 years' experience implementing and working within a structured project management framework.
  
• Experience within Pharmacovigilance, Drug Safety, Clinical Safety, or a related regulated function is highly desirable.
  
• Formal project management qualification or accreditation would be preferred.
  
• Excellent communication, stakeholder management, and consulting skills.
  
• Fluent verbal and written English.
  
• Strong organizational and time management skills, with the ability to prioritise effectively and meet deadlines.
  
• Ability to work under pressure while maintaining a calm and professional approach.
  
• Ability to provide guidance, coaching, and support to colleagues.
  
• Excellent team player with the ability to bring people together and build collaborative working relationships.
  
• Maintains a positive, results-oriented work environment.
  

Benefits

•  Work  remotely  while contributing to a  global life sciences consultancy  .
  
•  Lead  quality operations  that directly influence patient safety and regulatory compliance.
  
•  Collaborate in a  multicultural, inclusive, and innovative environment.
  
•   Enjoy opportunities for  career progression, professional development, and international exposure.
  
•   Flexible Work Options  : Remote working flexibility to support your lifestyle.
  
•   Generous Time Off:  Enjoy 5 weeks of holiday plus national holidays and 3 personal days to recharge.
  
•   Home Office Support:  Get support to create a productive home office setup.
  
•   Bonuses:  Benefit from an annual bonus program, spot bonuses, and employee-nominated recognition.
  
  

In line with our commitment, we provide reasonable accommodations to applicants with disabilities throughout the hiring process. If you require any accommodation, please contact us at   recruitment@arriello.com .