District Parts & Service Sr. Specialist

Job Purpose

Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

Key Accountabilities

• Achievement of assigned Parts sales objectives
• Achievement of assigned Customer Satisfaction Respect For Time objectives
• Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura
• Achievement of Overall Customer Satisfaction objectives
• Achievement CPRO objective – 1.5% Increase
• Achievement of Accessory sales objectives
• Achievement Training Certification objectives
• Achievement of assigned Recall Completion objectives

Qualifications, Experience, and Skills

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work related
  experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications
• This position requires frequent travel and possibility of relocation