Dispatcher
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AI Summary
The dispatcher will coordinate schedules, optimize daily routes for groomers, and manage customer inquiries. They are also responsible for maintaining accurate pet records and resolving scheduling conflicts.
Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.
We Offer
We Offer
- Hourly pay, paid biweekly, $15-$17 per hour
- Part-time schedule, with Saturday, Sunday, and Monday preferred
- Paid Holidays
- Employee recognition through company events, swag, and additional incentives
- Supportive, low-drama work culture, locally owned & operated
- Growth opportunities & career development
- Responsive ownership invested in your success
- 401(k) after 1 year
Responsibilities
- Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
- Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
- Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
- Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
Requirements
- Previous paid dispatcher or scheduler experience (preferred but not required).
- Exceptional communication and interpersonal skills.
- Strong organizational and time-management abilities to handle schedules.
- Customer service orientation with the ability to resolve inquiries and problems promptly.
- Reliable at-home computer setup and high-speed internet connection suitable for remote work.
- Technology proficient and comfortable learning and navigating multiple software platforms, scheduling systems, and communication tools.
Bark & Mane - Overview
- Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
- At Bark & Mane, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
Bark & Mane - Hiring Process
- A phone call within 24 hours
- An in-person interview within 48 hours
- An offer letter—and lunch with the owner—within 7 days
Flexible work from home options available.
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