Director- Salesforce Delivery Lead

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. As a Director at CrossCountry Consulting, you will be responsible for a mix of client delivery, business development, leading teams, and developing junior team members, as well as serving as a member of CrossCountry’s leadership team.

The Delivery Lead is the strategic bridge between our clients’ business ambitions and our team’s delivery excellence. You are responsible for the health, growth, and impact of a high-value portfolio, acting as a senior champion for our clients while maintaining the high standards of quality that define the DCS brand.

Client Delivery: Lead the development and delivery of services in the following areas:

• Own the delivery success and commercial performance of your portfolio, ensuring projects adhere to internal standards and maintain a sustainable risk profile.
• Collaborate with Client Account Leads on account planning, identifying opportunities to expand current engagements by co-creating value with your clients.
• Lead and coach a diverse team of consultants, prioritizing their professional growth and career progression alongside delivery excellence.
• Manage accurate resource and financial forecasts for your portfolio, identifying utilization risks before they impact the business.
• Establish and maintain the delicate balance between client priorities, CCC business strategy, and the needs and quality-of-life considerations of our people.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
• Work across delivery functions—including Architects, Developers, and Resource Operations—to ensure our teams are set up for success every day.

Practice Leadership: Serve as a key leader in the Salesforce practice by:

• Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, fee negotiations, and budgets throughout all lifecycle phases, covering strategy, goal setting, deliverables, and maintaining an integrated project plan.
• Lead business development efforts and market a full range of services to prospective clients, leveraging existing relationships to generate new opportunities.
• Develop timely resolutions to issues, mitigate risks, and address project team conflicts.
• Create delivery methodologies and new service offerings.
• Manage teams and people by tracking and directing performance against objectives while encouraging continuous improvement and innovation.

• 12+ years of experience implementing Salesforce, configuring Salesforce, leading Salesforce optimization projects, and providing Salesforce managed services.
• Experience covering all aspects, from planning and delegation to process flow discovery, functional/technical design, training, testing, go-live support, and project management.
• Proven experience in identifying new growth and shared revenue opportunities by collaborating with sales leadership to generate new business, expand existing relationships, and increase bookings.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
• A strong commitment to mentoring and leading teams while efficiently implementing new ideas and initiatives.
• Willingness to travel up to 30%. Travel varies based on client preferences.

• 10+ years of experience in professional services.

CrossCountry Consulting is required to include an estimate of the compensation range for this role. The following range takes into account a wide range of factors including but not limited to, skills, experience, education, licenses, certifications, business needs, and internal equity. An estimate of the current range is $171,000 - $235,000 per year + annual bonus + additional benefits. 

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. 

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.