Director, Project Operations - Remote

The American Health Information Management Association (AHIMA) is a global nonprofit membership organization representing professionals who manage the health information essential to delivering quality healthcare. We have more than 67,000 members and credential more than 100,000 AHIMA health information professionals.

In our mission to empower people to impact health, our core values guide our business and our actions.

We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.

We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people's health, safety, and well-being.

We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.

Diversity and equal opportunity

AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.

At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information - from the operating room to a smartwatch - no matter when or where it is accessed.

What does this role do at AHIMA?

The Director, Project Operations is responsible for leading the strategic development of the Project Management Office, serving as the strategic connector between IT, Operations, and enterprise‑wide initiatives.

This role is responsible for building the project management framework, maturing our methodology, and ensuring consistent, disciplined execution across a growing portfolio of complex technology and operational projects. This leader will oversee a team of project managers, including three direct reports and partner closely with IT, product owners, and operational leaders to drive alignment, transparency, and delivery excellence.

What are some of the responsibilities?

• Build and lead AHIMA's Project Management Office, including defining the PMO vision, structure, governance model, and project management methodology.
• Establish standards, tools, and processes that create consistency, improve visibility, and strengthen execution across all enterprise projects.
• Serve as the strategic bridge between high‑level organizational priorities and day‑to‑day project execution.
• Oversee a portfolio of cross‑functional projects, with a strong emphasis on major technology initiatives (e.g., Salesforce integrations, HubSpot, Adobe Commerce Cloud)
• Ensure project plans, timelines, milestones, and resource allocations are realistic, transparent, and aligned with organizational goals.
• Monitor progress, identify risks, and proactively remove barriers to keep projects on track.
• Lead and mentor a team of project managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Partner closely with IT leadership, product owners, and operational teams to ensure alignment and shared ownership of outcomes.
• Promote strong communication and stakeholder engagement across all levels of the organization.
• Act as a key partner to IT, bringing strong technical acumen to conversations around system integrations, platform enhancements, and enterprise technology decisions.
• Understand and support the software development lifecycle, IT infrastructure, and business systems including Salesforce, HubSpot, Adobe Commerce Cloud, and other enterprise platforms.
• Ensure project teams have the tools, data, and processes needed to deliver high‑quality technology solutions.
• Develop and implement change management strategies to support smooth transitions during system upgrades, new platform launches, and process changes.
• Anticipate organizational impacts and ensure stakeholders are informed, prepared, and supported throughout the change lifecycle.
• Promote adoption by connecting project outcomes to business value and user experience.

What are the knowledge and skills requirements?

• Bachelor's degree in business, management, or related field, required.
• 7+ years' experience in leading projects, project management and/or operations.

• CAPM / PMP Certification, preferred.
• Experience managing major technology projects (e.g., CRM, AMS, marketing automation, e‑commerce, or enterprise system integrations).

• Proficiency in project management software (Jira and Smartsheet, preferred).

• Strong technical acumen required. Familiarity with SalesForce, Adobe Commerce Cloud, and HubSpot preferred.
• Comfortable with ambiguity, asking hard questions, managing conflict with compassion, and bringing solutions to help move teams and a project forward.

• Possesses the ability to effectively organize and complete multiple projects simultaneously, communicate across internal teams effectively, meet deadlines, and prioritize tasks to deliver quality products.
• Demonstrates clear and efficient verbal and written communication skills with various audiences, including ability to design and deliver effective presentations and other public-facing documents.
• Ability to build relationships and communicate respectfully with vendors, internal stakeholders, and external stakeholders
• A desire to self-reflect, give and receive feedback, and focus on continuous improvement.
• Have an agile growth mindset and the ability to complete additional project activities as assigned to meet team and organizational goals.
• Demonstrates a commitment towards building a team culture based on collaboration and trust.