Director of Strategic Operations
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AI Summary
Oversee strategic storm operations, including logistics, franchise partnerships, and performance analysis to enhance organizational capacity. Additionally, manage comprehensive HR functions such as recruiting, onboarding, and employee development programs.
Director of Strategic Operations Job Description
Storm -Operations through Storm
- Assist and organize teams, ensuring all documentation and materials meet HQ standards, communicating with customers.
- Analyze the efficiencies and areas of improvement of the existing storm processes, procedures, documentation and field operations to enhance our organizations storm capacity.
- Develop strategies and help organize logistics, field operations, marketing efforts, collections and efficiencies for all storm activities
- Assist in developing and training quality traveling storm teams in each office/MMO.
- Work with our Large Loss Division, GM’S, Marketing Division and management at all storm events
- Develop and implement a system that will be alert us prior to its impact, location and the potential impact of our MSA’S/Customer Accounts/COI’s/ERP’S
- Work closely with franchises immediately impacted by a storm to ask if they need assistance
- Proactively build relationships with franchises in coastal areas and high impact areas prior to storms.
- Develop a list which identifies which franchises will commit to a partnership, which are potential franchises we need to target, and which do not want to partner with us
- Develop a strong partnership with Servpro Corporate Storm Team and CLLD
- Evaluate overall performance by gathering, analyzing, and interpreting key performance metrics (KPM’S) for all storm activities
- After each storm event provide and present a written analysis, financial data, best practices and areas to improve.
Partnership with other Servpro franchises
- Network, promote and build relationships between Servpro Team Zubricki to other Servpro franchises.
- Develop partnerships with the other franchises and solicit the franchise partners to invite Servpro Team Zubricki to participate in their large losses and double capacity.
- Vetting franchise teams across the country and qualifying them to service our MSA’S/Customer
Accounts/COI’s/ERP’S. Onboard each qualified franchise to our Standard Operating Procedures (SOP)
- Engage in one-to-one relationships, along with group sessions with other Servpro franchises to develop a partnership with Servpro Team Zubricki to increase our franchise revenue
- Become the liaison between the Marketing Team with their MSA/Customer Account/COI’s/ERP’S and the outside Servpro franchise community.
- Identify and assign the appropriate outside Servpro franchise when a lead comes in outside our territory.
- Monitor and provide daily updates to the Marketing team when another outside Servpro franchise is involved their MSA/Customer Account/COI’s/ERP’S - Assist and develop a SOP on all MSA’s.
- Utilize contact record management (CRM) management system to document the franchise engagements.
- Recruiting, hiring, on-boarding, orientation, training,employee engagement and employee discipline/corrective action.
- Answer employee payroll,benefits, and basic HR questions
- Manage the HR administrative support to senior leadership and franchise employees
- Ensure accurate completion and filing of onboarding paperwork (e,g, W-4, I-9, Direct deposit,etc)
- Assist managers with the onboarding process of new employees such as scheduling, training and facilitating a smooth transition to Team Zubricki.
- Work with accounting on any payroll related issues
- Interprets appropriate laws and policies and advises management and franchise employees
- Ensure and maintain compliant employment files and records accuracy
- For all existing employees develop a learning and development program which provides an opportunity for employees to grow and develop and have an opportunity to be promoted within the company
- Collaborate with General Managers and Operations Managers to develop, implement, and track weekly safety training programs for production employees.
- Continue being a IICRC WRT and teaching the virtual and in person IICRC WRT classes
- Qualify to become a CE Instructor
- Develop a course curriculum to qualify specific personnel to become a qualified Health and Safety Officer
- Develop a bonus/commission program for the General Managers and for the field personnel for mitigation and construction operations.
SKILL SETS NEEDED
- Adaptability, Flexibility, High energy, Hustle
NORMAL WORKING HOURS, ADDITIONAL WORKING HOURS, AND TRAVEL REQUIREMENTS
- This is a full time position working hours varying between 7:00 a.m. and 7:00 pm, Monday throughFriday, 40 hours per week minimum, with some weekend and/or holiday work required. Flexibility and long hours are a must during activated Storms throughout the year. During Storm this position requires working on-call, after hours and weekend work.
- Travel will be required 25% of the time and the remainder of the time will be working remote from home
This is a remote position.
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