Director of Engagement — Marketing & Comms Strategy

About this Position: 

Social Driver is seeking a Director of Engagement — Marketing & Communications Strategy to join our Client Engagement team. This is a senior client-facing leadership role that sits at the intersection of communications thinking and modern marketing execution.

This Director owns a dedicated portfolio of clients whose work spans paid media, organic social, email marketing, content, SEO, and influencer strategy — serving as the primary strategic partner and relationship owner for those accounts. Beyond their own client portfolio, this role is a key contributor to the broader engagement team, stepping in to support peer accounts and ensuring continuity across the department when needed.

The ideal candidate brings agency experience, fluency across the full marketing channel mix, a strong communications foundation, and the ability to think at the campaign and program level while keeping client relationships strong and the work moving forward.

Key Responsibilities

Client Strategy & Relationship Leadership

• Serve as the primary strategic point of contact for a portfolio of clients across marketing and communications disciplines.
• Develop deep knowledge of each client’s business, audience, and goals, and translate that knowledge into smart, actionable strategies.
• Lead client meetings, presentations, and reviews with confidence and clarity.
• Build and maintain strong, trust-based relationships that result in high client retention and satisfaction.
• Anticipate client needs and proactively bring forward ideas, opportunities, and solutions.

Marketing & Communications Strategy

• Direct integrated marketing and communications strategies across paid media, organic social, email, content/SEO, and influencer/partnerships, providing strategic direction while internal specialists execute.
• Translate client objectives into well-structured campaign frameworks, editorial strategies, and channel plans.
• Ensure all strategic recommendations are grounded in audience insight, brand positioning, and measurable goals.
• Review and provide strategic direction on creative and content deliverables across client accounts.
• Stay current on platform trends, marketing best practices, and the evolving media landscape to bring fresh thinking to every client.

Project & Program Oversight

• Own the overall strategic direction and arc of client programs, ensuring work is scoped, planned, and executed in a way that delivers on defined goals.
• Partner with project management and internal teams to maintain timelines, quality, and delivery standards across accounts.
• Step in as a senior contributor on peer accounts when needed, ensuring seamless continuity for clients.
• Identify and escalate risks early, and solve problems with a solutions-first mindset.

Qualifications

• Agency experience. You’ve worked in a fast-paced communications, digital, or marketing agency environment and know what it takes to manage multiple clients, deadlines, and stakeholders simultaneously. Experience in more traditional or in-house marketing organizations is a plus, you bring the best of both worlds.
• Strategic range across the marketing mix. You have a strong command of integrated marketing strategy, including paid media, organic social, email, content, SEO, and influencer marketing, and can provide confident strategic direction across all of them.
• Client relationship instincts. You are a natural relationship builder. Clients trust you, value your counsel, and enjoy working with you. You know how to manage up, manage expectations, and be a true partner to your clients.
• Communications depth. You have a strong foundation in communications strategy, including messaging, narrative development, and audience segmentation, and can move fluidly between communications-first and marketing-first work.
• Project architecture skills. You can look at a complex client program and organize it, defining priorities, scoping work, sequencing activities, and keeping a team aligned around a clear plan.
• Strong communicator. You write well, present confidently, and can adapt your communication style to a range of audiences, from junior team members to C-suite clients.
• Experience. 7+ years of relevant experience, with at least 4 years in a client-facing role at an agency or agency-like environment.
• Travel. Occasional, as-needed travel may be required to support key initiatives and client engagements.

How to Apply:

Apply online with your resume and a cover letter that outlines how you would be a great fit for the position.

Benefits: 

We take pride in our culture and offer a competitive salary with great benefits, like flexible PTO, 401k, continuing education, phone reimbursement, medical dental, and vision, short-term/long-term disability, a bike-share membership, flexible work schedules including “Fast Lane” and “No Meeting Fridays”, and great colleagues. 

Commitment to DEI: 

Social Driver is committed to advancing diversity, equity, and inclusion in hiring, marketing, programming, and in all other aspects of the work we do. Diversity, equity, and inclusion are deeply connected to our mission, our success, and our culture.