Director of Attendee Excellence & Event Technology - US

About Nteractive

At Nteractive, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.

We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.

Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.

The Opportunity

We’re looking for an established Event Technology leader with deep RainFocus expertise to join Nteractive as Director, Attendee Excellence & Event Technology.

Reporting to the Global Head of Attendee Excellence & Event Technology, you’ll lead Event Technology strategy across a portfolio of Nteractive’s most significant global client programmes, acting as a trusted consultant, subject matter expert and strategic advisor to both clients and internal teams.

This is a highly visible leadership role for someone who combines deep technical expertise, strategic thinking, commercial acumen and executive presence.

You’ll help clients maximise the value of their event technology ecosystem, create exceptional attendee experiences and establish best practice across complex global programmes. Your expertise will help shape technology strategy, solution design, programme scalability and digital transformation across some of the world’s largest events and conferences.

What you’ll be doing

Strategic Client Leadership

• Act as the senior Event Technology consultant across a portfolio of global enterprise accounts.

• Build trusted relationships with senior client stakeholders and become a go-to advisor for Event Technology strategy.

• Lead strategic conversations around digital transformation, attendee experience and technology roadmaps.

• Influence client decision-making through expert consultation, solution design and industry insight.

• Present confidently to executive audiences and facilitate strategic discussions with senior stakeholders.

• Translate complex technical requirements into practical, scalable solutions that deliver measurable business outcomes.

RainFocus & Event Technology Leadership

• Serve as a senior subject matter expert in event software, with strong RainFocus experience across strategy, solution design and programme delivery.

• Advise clients and internal teams on platform architecture, implementation strategies and optimisation opportunities.

• Provide strategic oversight across registration, event websites, attendee communications, reporting, integrations, housing and digital engagement experiences.

• Drive innovation across event technology ecosystems and attendee journeys.

• Identify opportunities to leverage AI, automation and emerging technologies.

• Establish best practices, governance frameworks and scalable delivery models across Event Technology programmes.

• Stay ahead of industry trends and help shape Nteractive’s Event Technology capabilities, methodologies and offerings.

Team Leadership & Capability Development

• Lead, mentor and develop Event Technology Managers, Consultants and Specialists across your portfolio.

• Champion excellence, consistency and continuous improvement across the Event Technology function.

• Support the development of methodologies, standards and operational best practices.

• Provide leadership and guidance across complex and high-profile client programmes.

• Partner closely with Client Services, Project Leadership, Creative Studio and Production to deliver integrated client solutions.

Growth & Commercial Impact

• Support new business opportunities, solutioning and client growth initiatives.

• Contribute to proposals, pitches and strategic client discussions.

• Identify opportunities to expand Event Technology services across existing accounts.

• Partner with senior leaders to strengthen Nteractive’s Event Technology proposition and market position.

• Bring a commercial mindset to technology strategy, identifying opportunities that create additional client value and business growth.

What you will bring

We’re looking for a strategic thinker, trusted consultant and recognised Event Technology expert.

You’ll ideally bring:

• Significant experience leading Event Technology programmes for global enterprise clients.

• Advanced expertise in event software and RainFocus, including strategic consulting, solution design and programme delivery.

• Proven experience acting as a trusted advisor to senior stakeholders and client leadership teams.

• Strong understanding of event technology ecosystems, attendee management, registration, websites, communications and data strategy.

• Experience delivering large-scale global conferences, events and attendee programmes.

• Strong knowledge of platform integrations, data flows and digital engagement solutions.

• Experience leading and developing high-performing specialist teams.

• Strong commercial acumen, with the ability to identify growth opportunities and demonstrate client value.

• Outstanding presentation, facilitation and stakeholder management skills.

• Knowledge of AI, automation and emerging technologies within events and digital experiences.

• A passion for innovation, attendee experience and operational excellence.

The kind of leader you are

You’re a recognised Event Technology professional who can combine strategic vision, technical expertise and commercial thinking.

You’re equally comfortable advising senior client stakeholders, leading strategic workshops, presenting recommendations to executive audiences or coaching technical teams through complex solutions.

You bring credibility and confidence into every room. People trust your expertise, value your perspective and look to you for guidance. You know when to challenge, when to influence and how to build consensus around the right solution.

Most importantly, you’re passionate about using technology to create exceptional attendee experiences and measurable business outcomes.

Why you’ll love working at Nteractive

This is a rare opportunity to play a leading role in shaping Event Technology strategy across some of the world’s most exciting and complex global programmes.

You’ll work alongside talented colleagues and industry-leading clients, helping define how event technology, attendee data, digital engagement and innovation come together to create world-class experiences.

You’ll have the opportunity to influence the future direction of our Event Technology offering while working on programmes where technology genuinely shapes the attendee and client experience.

Benefits

• PTO – 20 days plus public holidays

• Summer Hours

• Birthday Day Off

• 401k – access to fund for employee contributions

• Health Care – employee cover and dependent cover offered

• Dental & Vision

• Life Insurance

• Health Advocacy Program

• Wellbeing & Inclusion Initiatives including access to an EAP

• Family Leave & Adoption Assistance

• Rewards & Recognition incentives

• Volunteering Day

• Cell & Wi-Fi allowance

• Generous Talent Referral Scheme

• Time Off in Lieu

Other Requirements

• Based in the USA

• Ability to travel to aid team collaboration and meet client needs

• Ability to work across multiple time zones as required

• Quiet home working environment with reliable broadband (minimum 25MB download / 2MB upload)

• Due to client and business requirements, you may be required to complete a criminal background check. Any checks will be carried out in compliance with applicable local legislation and data privacy requirements.