Director, Marketing Program Management & Operations

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...

At H&R Block, we believe in solving problems for people—and helping them build better financial lives. We’re a company that values curiosity, simplicity, and getting the fundamentals right. Our Marketing team plays a critical role in telling our story, launching integrated campaigns, and bringing our brand to life across millions of customers.

 

We’re building a modern Marketing Operations function to support that mission—and we’re looking for a Director, Marketing Program Management & Operations to help bring execution discipline, clarity, and consistency across our marketing organization.

 

As the Director, Marketing Program Management & Operations, you’ll ensure the Marketing organization executes efficiently and delivers high‑impact work on time. You’ll lead program management for major initiatives, own marketing intake and workflow processes, and serve as a central point of coordination across teams and business units.

 

You’ll have the opportunity to: 

• Help build the operating system of Marketing, shaping how work gets done across the organization
• Partner with talented, collaborative leaders across Marketing and the enterprise 
• Drive real impact through improved execution, transparency, and scale
• Work at a company that values clarity, accountability, and continuous improvement 

Day to day, you'll

• Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
• Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
• Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
• Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
• Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
• Oversee marketing work management tools and operational processes that support planning, execution, and tracking
• Develop and maintain standardized process documentation and operating playbooks
• Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
• Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
• Lead, coach, and develop program management and operations talent

What you'll bring to the team...

• Bachelor’s degree or equivalent experience
• 10+ years of experience in marketing operations, program management, or large‑scale project management
• Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
• Strong understanding of intake management, workflow design, and prioritization processes
• Experience working with marketing work management or workflow tools
• Strong communication and stakeholder management skills, with the ability to influence without direct authority
• Experience leading teams or managing experienced individual contributors

It would be even better if you also had...

• Experience in a centralized Marketing Operations or PMO‑style function
• Experience supporting multi‑business‑unit or matrixed organizations
• Change leadership experience driving new processes, tools, or ways of working

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range

$132,200.00 - $224,700.00/Yr.
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