Director & Head — ServiceNow / ESM Tools Practice

• Own the practice numbers: revenue, margins and budget.
• Work with sales on big deals, from solutions and estimates to pricing and client demos.
• Manage our ServiceNow partnership and grow the number of certified people.
• Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.
• Hire, grow and keep a strong team, and build the next layer of leaders.
• Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.
• Build reusable assets and accelerators that help us win and deliver faster.
• 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.
• 5+ years running a practice, CoE or large delivery unit with P&L responsibility.
• Handled a P&L of  USD15M +  and 20 + Clients
• Has led teams of 150+ people across countries.
• Has helped win multi-million-dollar deals.
• Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.
• Has worked with clients in Europe, the US, the Middle East or APAC.
• Engineering or computer science degree.

Responsibilities

• Own the practice numbers: revenue, margins and budget.
• Work with sales on big deals, from solutions and estimates to pricing and client demos.
• Manage our ServiceNow partnership and grow the number of certified people.
• Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.
• Hire, grow and keep a strong team, and build the next layer of leaders.
• Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.
• Build reusable assets and accelerators that help us win and deliver faster.
• 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.
• 5+ years running a practice, CoE or large delivery unit with P&L responsibility.
• Handled a P&L of  USD15M +  and 20 + Clients
• Has led teams of 150+ people across countries.
• Has helped win multi-million-dollar deals.
• Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.
• Has worked with clients in Europe, the US, the Middle East or APAC.
• Engineering or computer science degree.

Qualifications

• Own the practice numbers: revenue, margins and budget.
• Work with sales on big deals, from solutions and estimates to pricing and client demos.
• Manage our ServiceNow partnership and grow the number of certified people.
• Oversee ServiceNow, ITOM and observability projects, and step in when things go off track.
• Hire, grow and keep a strong team, and build the next layer of leaders.
• Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.
• Build reusable assets and accelerators that help us win and deliver faster.
• 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM.
• 5+ years running a practice, CoE or large delivery unit with P&L responsibility.
• Handled a P&L of  USD15M +  and 20 + Clients
• Has led teams of 150+ people across countries.
• Has helped win multi-million-dollar deals.
• Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.
• Has worked with clients in Europe, the US, the Middle East or APAC.
• Engineering or computer science degree.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.