Director, Claims Management (Property)

What will the Director, Claims Management (Property) do?

The Director of Claims Management will oversee and lead Coterie’s Liability and Property claims teams, ensuring operational excellence, consistent claims-handling practices, and superior customer experience. This role is responsible for developing claims strategies, managing team performance, and fostering a culture of collaboration, accountability, and continuous improvement. The Director will work closely with internal stakeholders and external partners to ensure claims are handled efficiently, compliantly, and in alignment with company objectives.

Key Responsibilities:

• Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution
• Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization
• Partner with leadership to define claims strategies, operational priorities, and key performance metrics
• Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies
• Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance
• Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk
• Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency
• Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives
• Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement
• Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations
  
  

Required Qualifications:

• 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role
• Proven success leading, mentoring, and growing multi-disciplinary claims teams
• Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy
• Strong understanding of insurance regulations, compliance requirements, and industry best practices
• Demonstrated ability to build and execute scalable operational processes and reporting frameworks
• Excellent communication, negotiation, and stakeholder management skills
• Experience working cross-functionally with underwriting, product, legal, and customer-facing teams
• Proven track record of using data and analytics to drive decision-making and improve claims performance
• Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)
  
  

Our interview process:

Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!

• Phase 1: Qualified candidates will first meet with a member of our People Operations team for a phone interview.  This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
• Phase 2: Selected candidates will be invited to meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role and expected to be 30 minutes in length.
• Phase 3: Top candidates will be invited to participate in an experiential exercise interview. This will include a project provided in advance along with a 1-hour interview conducted with our hiring manager.
• Phase 4: Final candidates will receive an invite to our final interview series. This series will include 1:1 interviews with additional team members. The final series is roughly 1-2 hours in total.

What's in it for you:

Coterie has excellent benefits for all full-time employees. We offer the following:

• 100% remote
• Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
• Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year.
• 12 company-paid holidays each year
• Continuing education annual stipend
• Annual salary estimated between 130,000-150,000 based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience, as outlined in the job description, may be considered for a salary above the midpoint of the above range. Salary is based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; degrees or certifications, etc. 
  
  

Work Authorization:
At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.