Digital Commerce Analyst (Amazon)

Job Type

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. 

Final candidates will be required to provide professional references prior to offer stage.
 

Summary of Position

The Digital Commerce Analyst (Amazon) supports the day-to-day execution and performance of the Amazon 1P business. This role partners directly with the Sr. National Account Manager to drive growth by identifying opportunities, resolving issues, and improving key inputs across traffic, conversion, availability, and Buy Box performance. This is a highly action-oriented role that blends analytics, process design, and hands-on execution. The analyst will help build the operating rhythms, reporting, and tools needed to scale the Amazon business while actively contributing to resolving real-time business challenges.
 

Key Responsibilities

Support Amazon 1P Business Execution

• Partner directly with the Sr. National Account Manager to support Amazon 1P performance and growth initiatives
• Monitor core business drivers including Buy Box %, in-stock, pricing compliance, traffic, and conversion
• Identify and escalate risks and help drive resolution
• Support Andon management, issue tracking, and cross-functional follow-ups

Own Amazon-Focused Reporting & Insights

• Build and maintain Amazon-specific reporting across Vendor Central and internal systems
• Translate data into actionable insights tied to revenue and operational performance
• Develop dashboards highlighting key drivers of performance
• Support WBRs and executive updates

Develop Practical KPIs & Business Tools

• Define and track KPIs that directly influence Amazon performance
• Quantify impact of key initiatives
• Support forecasting and scenario planning

Build & Improve Operating Processes

• Design and implement scalable processes for managing the Amazon business
• Establish consistent cadences for issue resolution and performance tracking
• Document workflows and best practices
• Support sprint-based workstreams and action tracking

Enable Cross-Functional Execution

• Partner with Category, Digital Shelf, NRM/Pricing, Supply Chain, and Customer Care teams
• Ensure insights translate into actions
• Track actions, owners, and timelines

Qualifications

• Experience supporting Amazon (1P preferred)
• Strong understanding of Amazon business drivers
• Ability to turn data into clear actions
• Strong Excel skills; BI tools a plus
• Highly organized with strong follow-through

#LI-Remote

BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.