The Deployment Lead will manage the end-to-end implementation of Business-in-a-Box solutions, including customer discovery, solution design, and configuration. They are responsible for leading client-facing activities, providing training, and ensuring successful adoption of Zoho applications.
Summary
As the Deployment Lead at MASS Tech, you will help grow and deliver our Business-in-a-Box offering for small and mid-sized businesses. You will support sales and marketing activities, lead customer discovery, build tailored proofs-of-concept (POCs), and manage full-scale implementations.
This is a client-facing role for a all-rounder who can translate business requirements into practical solutions, demonstrate measurable value, and guide customers from the initial conversation through deployment, training, and ongoing support.
Responsibilities
Support sales and marketing activities for MASS Tech’s Business-in-a-Box offering.
Lead customer discovery sessions to understand sales, marketing, finance, service, inventory, and operational requirements.
Map customer requirements to the appropriate Zoho One applications and recommend practical solutions.
Build customized product demonstrations, proofs-of-concept, and pilot solutions.
Prepare solution proposals, implementation plans, effort estimates, and customer presentations.
Configure, customize, and deploy Zoho applications based on customer business processes.
Implement solutions across key applications such as Zoho CRM, Books, Desk, Campaigns, Projects, Inventory, Creator, Analytics, and Flow.
Write Deluge scripts and configure workflows, approvals, reports, dashboards, and automation.
Design and manage integrations between Zoho and third-party platforms using APIs and native integration tools.
Manage customer expectations, project timelines, communications, and implementation deliverables.
Conduct customer onboarding, training, walkthroughs, and go-live support.
Troubleshoot issues and coordinate with internal developers and Zoho support teams when needed.
Create implementation documentation, training materials, case studies, and marketing content.
Identify opportunities for additional automation, optimization, and Zoho adoption after deployment.
Requirements
Requirements:
3+ years of experience implementing, administering, or supporting CRM, ERP, or business applications.
Hands-on experience across the Zoho ecosystem; Zoho One experience is strongly preferred.
Working knowledge of key Zoho applications, including CRM, Books, Desk, Campaigns, Creator, Analytics, and Flow.
Experience with Deluge scripting, workflows, APIs, integrations, reports, and dashboards.
Ability to translate business requirements into well-structured Zoho solutions.
Experience leading customer discovery sessions, demonstrations, POCs, implementations, and training.
Understanding of sales, marketing, customer service, finance, inventory, and order-management processes.
Strong project-management, problem-solving, communication, and presentation skills.
Comfortable explaining technical solutions to business owners and non-technical stakeholders.
Self-directed, dependable, and able to manage multiple customer engagements.
Willingness to support business development, content creation, and community engagement.
Benefits
What we offer
Ownership of a transformative AI system redefining industrial interaction
Opportunity to lead architecture and shape a flagship product at MASS Tech
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
