DevOps Engineer

Job Description

Your role:

• Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
• Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.
• Lead the investigation and resolution of complex, high-severity customer issues, applying strong analytical knowledge to quickly diagnose problems across the entire cloud stack.
• Utilize your expertise to quickly identify root causes and implement effective, durable solutions for customer incidents.
• Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.
• Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency.
• Identify and implement automation opportunities to reduce manual effort in maintenance and deployment activities.
• Provide end-to-end Escalation, Monitoring, and Emergency (EME) support, acting as a final escalation point to ensure service availability and meet SLAs.
• Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions.
• Stay current with industry best practices and emerging technologies in cloud and containerization.

Required:

• Linux Expertise: Strong knowledge and proven hands-on experience wth Linux administration.
• Networking Foundations: Strong knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment.
• Containerization & Virtualization: Strong knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization.
• Problem-Solving Mindset: Possess sharp troubleshooting skills combined with an analytical mindset to dissect and address complex challenges.
• Scripting and Automation: Solid Python scripting skills for task automation and system management.
• Configuration Management: Hands-on experience with Ansible for configuration management.’
• Root Cause Analysis (RCA): Expertise in preparation and implementation of RCAs.
• Escalation and Monitoring: Proven experience with EME (Escalation, Monitoring, and Emergency) management processes.

One or more certifications from the list below will be considered an added advantage:

• Red Hat Certified Specialist in Cloud Infrastructure (EX210).
• Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310).
• RHCSA, RHCE, CKA.
• EX280 (RedHat Certified Specialist in OpenShift Administration).
• EX380 (RedHat Certified Specialist in OpenShift Automation and API Management).

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