You will bridge the gap between software development and IT operations to automate, streamline, and speed up the software deployment process. Additionally, you will monitor and maintain cloud infrastructure while mentoring less experienced team members.
About Us
Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers).
Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done.
About the role
As a Devops Engineer you will bridges the gap between software development and IT operations to automate, streamline, and speed up the process of building, testing, and deploying software. They focus on infrastructure, automation pipelines, and system reliability to ensure software reaches users quickly and runs without interruption.
Improve existing infrastructure and processes in the 6 countries we’re currently deployed in as well as streamlining processes deploy to new countries in the future
Holistically improve all aspects of our DevOps infrastructure including: reducing costs; streamlining environment provisioning; lowering response times and incorporating the latest techniques and technologies
Monitor and maintain the existing cloud infrastructure via autoscaling, automated alerts, and OpsWork and Grafana dashboards
Take ownership and responsibility for our cloud operation activities
Liaise with external security agencies for annual audits as well as perform our own internal security sweeps
Aid in reconfiguring existing architecture to allow for rapid deployments to new countries
Mentoring less experienced team members
What you'll bring
6+ years DevOps experience
Experience independently leading the planning and deployment of a project
Experienced with cloud platforms, especially AWS (EC2, EKS, S3, IAM, RDS), including solid knowledge of how to utilise cloud resources to fulfil the demand from other teams and production
A sound understanding of modern Micro Services and Service Mesh concepts (preferably Kuma)
Experience with observability stack (LGTM - Loki, Grafana, Tempo, Mimir/Prometheus)
Solid knowledge of Infrastructure as Code (Terraform or similar)
Experience with containerization (Docker) and orchestration
Familiarity with monitoring, logging, and alerting best practices
Experience managing Kubernetes, including CI / CD with Kubernetes
Solid networking knowledge, especially the TCP / IP stack and HTTP protocol
A strong understanding of cache, including CDN, HTTP cache, Redis / Memcached
What’s in it for you
Pleased is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
28 days paid annual leave
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
Interview process
Remote video screening with our Talent Acquisition Team
Online assignment
Remote video interview with Team Members (60 Mins)
Final discussion with the hiring manager (60 mins)
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
