Delivery Manager

The Role

The Delivery Manager is a core leadership position within BRIGHTSCOUT's Delivery function. You own the end-to-end delivery function: ensuring every customer project ships on time, within scope, and at the quality standard the agency is known for.

This is not a pure PM role. It sits at the intersection of delivery governance, people leadership, and cross-functional execution. You will lead and grow the Project Management team, hold the bar on operational standards, and be the person who brings clarity when things get complex.

Responsibilities

Delivery Leadership

• Own the Delivery function and set the standard for quality, consistency, and customer experience across all accounts.
• Maintain hands-on, real-time visibility on the health of every active project: timeline, scope, budget, and risk. Keeping an eye on every project is non-negotiable.
• Define and own delivery KPIs, and hold the team accountable to them.
• Own and continuously improve the delivery tooling and systems: project management tools, project wikis, roadmapping, and status reporting.
• Lead, develop, and coach the Project Management team through 1:1s, performance reviews, and growth planning.
• Own PM onboarding and keep delivery rituals and alignment routines consistent across the team.
• Hold PMs to structured, proactive communication with customers and internal teams.
• Act as the default coverage when a PM is out, stepping in to keep their projects moving.

Delivery Excellence

• Co-own the BRIGHTSCOUT Delivery Playbook with the discipline leads and keep it current. Operations governs the library it lives in.
• Audit delivery practices regularly across engagements.
• Define and enforce change-control protocols and SOW guardrails.
• Partner with Operations and the production leads (Creative and Engineering) on scope validation, feasibility, and team composition before kickoff, so every project starts correctly scoped and resourced.
• Assess the delivery impact of any in-flight scope or change request together with the Creative and Engineering leads, and re-plan timeline, scope, and team before the change is committed.
• Act as the escalation point for delivery-level issues raised by PMs, and drive risk mitigation, partnering with the Customer Experience Manager on account-level escalations.

Requirements

• 7+ years in delivery, project management, or cross-functional leadership within digital, creative, or product-driven environments.
• Proven track record leading PM teams and managing complex, multi-account customer portfolios.
• Strong command of delivery methodologies: Agile, Scrum, and Waterfall, among others.
• Exceptional communication, stakeholder management, and conflict-resolution skills.
• Comfortable operating within a transitional structure and building from the ground up.
• High operational discipline, strong emotional intelligence, and sound decision-making under pressure.
• Strong availability and responsiveness during core agency hours, with reliable overlap across the team's working day.
  
  

Our Values

• Lead with Heart: We build honest, trusting relationships and care for each other.
• Break Convention: We seek bold ideas, we transform fearless creativity into tangible results.
• Bring Order to the Chaos: We transform complexity into clarity.
• Be a Champion: We strive for excellence.
  
  

Why Us

• Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. Take the time you need to recharge and perform at your best.
• Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment.
• Flexible Schedule Tied To Project Needs: We understand that life happens. Our flexible schedules, aligned with project milestones, allow you to manage your time effectively and achieve your best results.
• Salary in USD: Receive competitive compensation in USD.
  
  

Interview Process

1. Resume Review.
2. Screening Interview by Talent Team.
3. Interview w/ Hiring Manager and Senior Team Member.
4. Interview w/ Management and Senior Team Member.
5. Paid Assessment/Technical Challenge
6. Final Selection and Offer.
   
   

Ready to Elevate your Career at BRIGHTSCOUT?

At BRIGHTSCOUT, we value more than skills and experience; we seek individuals who embody kindness, empathy, and collaboration in their work. We believe these qualities contribute to the team and the company's overall success.

BRIGHTSCOUT is an equal opportunity employer and values diversity. We prohibit discrimination and harassment based on race, religion, color, national origin, sexual orientation, gender identity or expression, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and encourage all qualified candidates to apply.