Delivery Manager

Role Card

Delivery manager (Delivery Team)

Role Statement:

A delivery manager is accountable for the delivery of change to the required standard, timelines and scope agreed. The focus is on ensuring deliverables meet stakeholder requirements and timescales while remaining flexible enough to adapt to change and manage risk effectively.

Delivery managers:

·      Build and maintain motivated teams, ensuring iterative plans are in place

·      Drive teams to delivery their part of the wider plan

·      Demonstrate excellent people management and stakeholder engagement skills

·      Apply strong domain experience (Fuel / Telematics / Insurance / Telecoms)

·      Build and manage project plans through the full project lifecycle

·      Focus on delivery from personal, team, programme, department and business perspectives

·      Challenge the status quo and continuously strive for improvement

·      Protect the team and ensure collaboration, communication, and focus on priorities

·      Coach team members and others, facilitate continuous improvement and apply the most appropriate Agile and Lean tools and techniques

·      Proactively manage dependencies, overcome obstacles and maximise value within constraints

·      Think laterally to ensure solutions align with wider business objectives

·      Manage risks, budgets and people effectively

·      Manage the team health and ensure they are operating at an optimum level

·      Solve problems and escalate when needed

·      Ensure adherence to governance and operating requirements

Key Role Accountabilities:

·      Lead development and implementation efforts of autonomous teams towards their delivery goals and high performance

·      Pro-actively drive the deliverable from start to finish and maintain accountability for delivery

·      Manage individuals and projects through the lifecycle

·      Create transparency and predictability using appropriate tools and metrics to report progress

·      Project manages work through all stages of the lifecycle.

·      Owning the delivery plan for multiple teams by working with Product Managers and Product Owners to understand the delivery roadmap and delivery scheduling

·      Leading and coaching a multi-disciplinary team of developers, BA and other technical team members, setting objectives based on suitable Personal Development Plans.

·      Mentor and coach your direct reports and others in the team, working closely with the communities of practice, to develop them into top performing individuals who excel at what they do

·      Continuously assess your team's approach and work with the Agile Coach to adapt planning tools, Agile methods and communication to ensure a successful and sustainable delivery

·      Build long term capability, through nurturing and promoting self-organisation, leading to an increasing transparency and trust through autonomy, mastery and purpose

·      Share your knowledge with other Delivery Managers to enable them to reflect, learn and then apply this learning within their teams

·      Working with the Agile Coach to promote Agile best practice and processes across your teams

·      Exemplifying core agile and company values and behavior

·      Challenging the status quo and never settling for average or just good enough

·      Encouraging teams to improve through shared learning experiences and expanding their knowledge by being involved in community activities

KNOWLEDGE AND SKILLS

·      Strong background with the Intapp Product Set

·      Experience of working in the Legal domain

·      Ability to motivate and drive delivery teams while managing multiple concurrent deliveries

·      Demonstrable expertise and experience of working and leading in an Agile environment

·      Significant client-facing experience with a track record of successful delivery

·      Ability to adjust to process and priorities pragmatically

·      Experience working with central backlogs and clear prioritisation.  

·      Experience delivering in software engineering and CI/CD environments

·      Experience defining and working within the Software development lifecycle and Product Development Lifecycle.

·      Experience with different teams (feature-driven, maintenance, DevOps and infrastructure)

·      Successfully run agile software projects of varying size and complexity

·      Knowledgeable about different Agile methodologies, and their relevance to different situations and able to influence the teams in their adoption of said methodology.

·      Experience leading multi-disciplinary agile teams including Engineers, Testers & Analysts through coaching, mentoring, collaboration and team building towards a delivery focus

·      Experience working closely with customers to understand, negotiate and adapt to priority changes

·      Experience working across different disciplines 

·      Skilled in project-related problem solving within complex business environments

·      Abreast of software development processes 

·      Delivery of key team metrics while ensuring alignment, consistency and comparability of throughput

·      Influence stakeholders to ensure alignment

·      Experience in backlog creation, alignment and delivery

·      Experience in mobilizing departments and wider business teams as well as development teams

·      Able to coach individuals on a 121 basis

·      Evangelize the benefits of Agile practices within the business

·      Proficient report writing and excel skills 

·      Experience in working with teams and achieving estimates for work

·       Excellent listening, interpersonal, written and oral communication skills with experience of working both independently and in a team orientated, collaborative environment

PARTICULAR SKILLS / APTITUDE / BEHAVIOURS REQUIRED:

Essential Skills:

Skill: Agile and Lean Practices

Competence: Practitioner

What the skill level means:

Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and can see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.

Skill: Communicating between the technical and non-technical

Competence: Practitioner

What the skill level means:

Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.

Skill: Maintaining delivery momentum

Competence:  Practitioner

What the skill level means:

Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

Skill: Making the process work

Competence: Expert

What the skill level means:

Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.

Skill: Planning

Competence: Practitioner

What the skill level means:

Understands the environment and can prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and can develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.

Skill: Team dynamics and collaboration

Competence: Working

What the skill level means:

Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.

Desired Skills:

Skill: Commercial management

Competence: Working

What the skill level means:

Able to act as the point of contact for contracted suppliers. Understands appropriate internal contacts and processes within the department. Understands how and when third parties should be brought into Project / Product programmes

Skill: Financial management

Competence: Working

What the skill level means:
Able to balance cost versus value. Able to consider the impact of user needs. Able to report on financial delivery. Able to monitor cost and budget and escalate issues.

Skill: Lifecycle perspective

Competence: Working

What the skill level means:

Recognises when to move from one stage of a product lifecycle to another. Ensures the team is working towards the appropriate service standards for the relevant phase. Able to manage the delivery products or services at different phases.

Core Behaviors 

•      Accountable in performing duties 

•      Motivated and able to work in cross-functional teams. 

•      Ability to work independently

•      Lead teams, individuals and the business in achieving the goals

•      Open to approach and seeks honest conversations and feedback

•      Eye for detail and methodical in approach to work 

•      Creates informal networks and key contacts within the business 

•      Being proactive and a self-starter is important 

•      Positivity and enthusiasm are important traits of this role

•      Good stakeholder management and interpersonal skills 

•      Fosters the correct environment to achieve change and the desired outcomes

•      Enables experimentation and autonomy within the teams

•      Values highly trust, honesty, transparency and openness