DELIVERY LEAD

Fully remote (UK-based), with optional office work at our Maidstone (Kent) and Leamington Spa offices.

Salary: £50-60k

Full-time, permanent

About LAB

We’re a company that cares about the humans behind the tech.

At LAB, we believe in the power of digital to reshape the world for good. That belief drives the work we do every day, and we're proud to support our team as they create innovative solutions that make a real impact for our clients.

As part of the Human First Collective - alongside Reflect Digital (digital marketing) and Aspiration Digital (our non-profit digital skills conference for students) - we’ve built a culture that encourages people to love what they do and do what they love. We’re deeply committed to the growth and development of our people, and we take pride in creating an environment where everyone can thrive.

With a broad portfolio of work - from major household brands to small startups, and even internal initiatives aimed at making the world a better place - every day brings new challenges, opportunities, and inspiration.

Our Core Values

Our values shape how we work with each other and with our clients:

• People First. Always: We lead with empathy, keep things transparent and never forget the humans behind the tech.

• Growth Fuelled by Curiosity: We challenge assumptions, value critical thinking and put continuous improvement ahead of perfection.

• We Win Together: We act as an extension of our clients’ teams and take shared responsibility for the outcomes we create.

About the role

Are you an experienced digital project manager ready to step up into leading a delivery team, without stepping away from the work itself?

We’re looking for a Delivery Lead to run some of our most complex client projects, lead our project management team, and own how resources are planned across the agency. You’ll spend around half your time hands-on with clients, and the rest leading the team, keeping resources and commercials on track, and shaping a delivery approach that is human-first and AI-assisted.

Our work is varied. One week you might be phasing a 12-month website re-platform, the next keeping a UX research project to time and budget, or prioritising the backlog on a continuous improvement retainer. You’ll report to our Technical Director and work closely with our engineering, product design and client services leads.

This is a fully remote, UK-based role, so you’ll need the right to work in the UK. Many of our clients are London-based, so you’ll also need to be able to travel to London and other client locations for in-person sessions as projects kick off, and to our quarterly team days, typically held in Kent or London.

What you’ll be doing

Delivering complex client projects

• Run large, complex projects end to end, from discovery and stakeholder workshops through technical build, launch and client training.

• Shape statements of work, timelines and project plans, so what we promise is what we deliver.

• Keep budgets, scope, risks and change requests under control, and lead the difficult conversations about phasing when they’re needed.

• Work with tech leads to turn requirements into well-defined Jira tickets the team can pick up and run with.

Leading and growing the delivery team

• Line manage two Project Managers and a Digital Support Manager, helping them grow through LAB’s development framework.

• Be the team’s go-to for advice, guidance and escalation.

• Help the team adopt new tools, approaches and AI-assisted ways of working.

Owning resource and commercial health

• Run the weekly resource meeting and resolve conflicts across competing deadlines and clients.

• Forecast demand against the sales pipeline, so we have the right people, permanent or freelance, ahead of need.

• Keep revenue recognition accurate across projects and give senior leadership a clear monthly view of delivery.

Raising the bar on how we deliver

• Set a consistent approach to project plans, ceremonies and documentation across every project.

• Clarify where client services and project management meet, and make the hand-offs work.

• Find practical ways for AI and automation to cut admin and improve quality, while keeping people at the centre.

• Collaborating with the Delivery Manager at our sister agency

What you’ll bring to the table

• Agency experience: Extensive experience in digital project or delivery management, particularly in a digital agency, ideally a technically led one.

• Complex delivery: A track record of delivering website, platform, or app projects across research, UX, design, and development, including full re-platforms.

• Technical understanding: Enough to follow what’s being defined, and to work with tech leads on build-ready tickets.

• Commercial control: Confident with budgets, burn, forecasting, change requests, and revenue recognition.

• People leadership: Experience managing and developing other project managers.

• Calm communication: Clear and confident with clients and senior stakeholders, including when the conversation is a difficult one.

It’s a bonus if you’ve used Productive and Jira, run continuous improvement retainers, or used AI tools to improve how projects are delivered.

What we offer you

• Salary: £50-60k DOE

• Work/Life Balance: Flexible working, 4-day work week, remote.

• Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and New Year.

• Healthcare: Private Healthcare from Vitality.

• Weekly Wellbeing Sessions

• Access to trained Mental Health First Aiders (MHFA)

• Lunch & Learn and Brunch & Learn sessions

• Training Opportunities

• Career Progression

• Agency Partnerships

How to apply

Ready to lead delivery at an agency that puts people first?

Just click “Apply”, complete the application form, and send over your CV.

We look forward to hearing from you!

Diversity and inclusion are at the heart of what we value as an organisation. LAB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).

Interview process - What to expect

This is a more detailed breakdown of our interview process and what to expect at every stage. If you require any reasonable adjustments to this process, please notify us at the application stage.

1. Cultural Interview with People Director & Hiring Manager via Google Meet - 1 hour

2. Task Stage - A task is set in advance, and then the Interview via Google Meet - 1.5hrs

3. Video or phone interview with one of our directors