The Default Specialist will manage and process resident default claims, analyze rental documentation, and calculate payment amounts to improve financial recovery. They will also support risk mitigation efforts by implementing early warning systems and collaborating with property managers to resolve disputes.
Role Overview:
OneApp, is looking for a seasoned Default Specialist to join our growing team. In this role you willbe responsible for processing and reducing resident default claims, managing documentation, and supporting our risk mitigation efforts by improving financial recovery outcomes, and implementing early warning and prevention systems. You'll communicate with renters, property managers and leasing staff to ensure timely and accurate claim resolution while maintaining compliance with company policies.
Key Responsibilities:
Default Processing Administration
Process 50+ default claims per month on average
Review and analyze lease agreements, rental ledgers, income documents, and other rental related documentation
Verify claim validity and calculate appropriate payment amounts
Actively communicate with property managers to provide backing for default claims, adhering to OneApp’s policy
Administer payables to property management companies after thorough documentation review
Maintain detailed claim notes for all claims activities
Communication & Documentation
Communicate effectively with property management staff regarding claim status and requirements
Prepare clear reports and correspondence for internal stakeholders when necessary
Provide regular updates on claim processing status
Maintain accurate note documentation for all claim scenarios
Renter Outreach
Compliance & Process Adherence
Ensure all claims processing follows established procedures
Maintain adherence to company policies and service level agreements
Support process improvement initiatives as directed
Participate in training and quality assurance activities
Assist in developing and updating claims handling procedures and guidelines
Risk Support & Monitoring
Support early intervention and process enhancements to help reduce claim payouts
Assist with early identification of at-risk residents and properties
Assist in implementing and managing an early warning system to flag at-risk residents within the first 60 days of occupancy
Track and report basic performance metrics and assist with analyzing claim trends and patterns to identify potential issues
Flag potential issues for escalation to management
Support maintenance of monthly watch list of high-risk properties
Monitor and resolve disputed charges within the Stripe system
Cross-Functional Support
Work collaboratively across departments as needed
Support monthly meetings focused on trends and prevention tactics
Provide data and insights for performance reports
Support development and implementation of operational processes
Support monthly training sessions for property managers and internal sales staff on default processes
Qualifications & Criteria:
3+ years of experience in collections, risk management, property management, accounts payable, or a related field; experience with housing, resident screening, or financial recovery is a plus
Strong analytical, problem-solving, and contract interpretation skills, with the ability to review financial documents and lease agreements
Excellent written and verbal communication skills, with a professional demeanor and customer service orientation
Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple priorities independently
Comfortable working in a fast-paced, mission-driven startup environment, with the ability to adapt and stay focused
Proficient in Google Suite, with experience using tools like Asana and HubSpot. Collaborative mindset, with the ability to work cross-functionally across departments
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