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AI Summary
Contact clients with outstanding balances via phone, email, and SMS to negotiate repayment arrangements. Maintain accurate account records and ensure compliance with the National Credit Act.
Job Overview
We are seeking a motivated and professional Debt Collector to contact clients with outstanding balances and negotiate repayment arrangements.
Key Responsibilities
- Contact debtors via phone, email, and SMS to collect outstanding payments
- Negotiate realistic payment arrangements with clients
- Update debtor accounts accurately in the collections system
- Follow up on payment promises and escalate non-responsive accounts
- Comply with the National Credit Act and ethical debt collection practices
- Prepare daily and weekly collections reports for management
- Maintain a professional and respectful approach in all debtor interactions
Qualifications and Experience
- 1+ year of experience in debt collection or credit control
- Knowledge of the National Credit Act and debt collection regulations
- Confident and persuasive communicator with strong negotiation skills
- Ability to handle difficult conversations professionally
- Proficiency in collections or CRM software
- Target-driven with a track record of meeting collection goals
- Reliable home office setup with stable internet and a headset
- Matric certificate required
Salary: R16,000/month + incentives | 100% Remote
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