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The role involves validating healthcare data through phone calls and conducting research to provide accurate answers for assigned tasks. It also requires documenting all tasks in a structured manner and collaborating with internal departments to meet customer needs.
Responsibilities:
Qualifications:
2+Years of Call handling experience
Excellent phone etiquette and excellent verbal, written and interpersonal skills.
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills and the ability to defuse potentially in difficult situations
Good organizational skills and able to work well independently and within the team
Ability to multi-task, organize, and prioritize work
Working knowledge of MS Office tools
Healthcare knowledge is a plus
Willingness to work on night / rotational shifts
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