DAI Support Subject Matter Expert (SME)

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert,  Virginia Beach, VA

Job Title: DAI Support Subject Matter Expert (SME)

Location: Virginia Beach, VA (fully remote position, on-site travel may be required)

Employment Type: Full-Time

About the Role: Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.

Key Responsibilities

• Provide Tier 1 helpdesk support
• Develop and maintain training materials based on recurring user issues and support trends
• Contribute to reporting and business intelligence development to address gaps in existing analytics
• Maintain accurate, current records within the ticketing and issue-tracking systems
• Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes

Minimum Qualifications

• Bachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,
• Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence
• General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)
• Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triage
• Must be eligible to work fully remote with periodic on-site availability in Virginia Beach, VA
• Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check

enGenius Consulting Group is an Equal Opportunity Employer

M/F/D/V