D365 F&O L3 Technical Support Analyst (SCM)

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.

About the role

We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.

The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.

Key Responsibilities:

Level 3 Support (Production Support & Escalations)

• Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.

• Investigate and resolve complex production issues, including:

• Batch job failures and performance bottlenecks

• Data integrity, posting issues, and intermittent defects

• Integration failures and API/service errors

• Environment-specific issues across Dev/Test/UAT/Prod

• Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.

• Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.

• Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.

Development & Engineering (X++, Extensions, Best Practice)

• Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).

• Develop and support:

• X++ customisations and extensions

• SSRS reports, Data Entities, and OData/Custom services

• Batch framework enhancements and asynchronous processing

• Conduct code reviews to ensure:

• Performance, security, maintainability, and supportability

• Compliance with coding standards and deployment guardrails

• Optimise solution performance through:

• Query tuning, indexing recommendations, caching considerations

• Efficient batch scheduling and workload separation

Integrations, Data & Platform Support

• Support and enhance integrations including:

• OData, REST services, DMF (Data Management Framework)

• Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable

• Power Platform integration touchpoints (as relevant)

• Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).

• Support data activities such as:

• Data corrections, reconciliation routines, and entity-based imports/exports

• Ensuring auditability and controlled execution of data fixes

Release, Environment & DevOps Management

• Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).

• Work with Azure DevOps to manage:

• Work items, branching, pull requests, and build/release pipelines

• Maintain and improve CI/CD practices including:

• Automated build validation, code quality checks, release approvals

• Support LCS activities (as applicable):

• Environment health checks, deployable packages, updates/hotfixing

Security & Licensing

• Manage user access rights

• Security role troubleshooting and duty/privilege analysis

• Support user licencing (assign/remove licences & support licence renewal process)

Service Management, Documentation & Continuous Improvement

• Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.

• Produce clear technical documentation:

• RCA reports, technical notes, deployment runbooks, knowledge base articles

• Identify recurring issues and implement problem prevention and automation.

• Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

Qualifications:

• 5+ years hands-on development experience with D365 Finance & Operations

• Proven experience working in production support / managed services or a similar BAU environment.

• Strong track record of delivering supportable customisations and fixes in live systems.

Technical Skills (Must Have)

• Strong D365 F&O development skills in:

• X++, extensions, event handlers, Chain of Command

• Debugging techniques and log/trace analysis

Experience with:

• SSRS, Data Entities, DMF

• Integrations (OData/services; ideally Azure integration patterns)

Familiarity with:

• LCS, deployable packages, servicing and updates

• Azure DevOps (repos, PRs, pipelines, releases)

Advantages

• Telecommunications and Satellite Communications Industry

• Regulatory or compliance-driven industries

Experience supporting:

• Multi-legal entity and multi-country deployments

• High-volume transactional environments

Exposure to:

• Performance testing, monitoring, and tuning practices

• Security role troubleshooting and duty/privilege analysis

Our Benefits

• Remote or Hybrid Work Options

• Private Health Insurance, including dental care

• Additional Holidays after your 1st and 5th year

• Sponsored Training & Certifications

• Employee Referral Bonuses

• Multisport Card – fully covered

• Fun Office Space with relaxation zones and free parking