Cyber/Tech Internship

Cybersecurity & Tech Support Intern

Job Description:

We are seeking a motivated and talented Security & IT Support Intern to join our team. The ideal candidate will possess foundational knowledge in both cybersecurity and general information technology, demonstrate excellent written communication skills, and have a proactive approach to problem-solving. This role involves running phishing campaigns, delivering vulnerability reports, conducting vulnerability assessments, supporting compliance gap assessments, and providing day-to-day IT support to internal staff and clients.

Location & Reporting:

This is a fully remote, unpaid internship. The intern will report to one or more supervisors within the Operations group, depending on the rotation point of the internship.

Key Responsibilities:

• Phishing Campaigns: Assist in planning, executing, and analyzing phishing simulations for our clients under supervisor guidance. Contribute to detailed reports on outcomes and support recommendations for phishing prevention best practices.
• Vulnerability Reporting: Support the generation of comprehensive vulnerability reports for clients, explaining findings in clear, non-technical language. Assist with actionable remediation recommendations under the direction of senior analysts.
• Vulnerability Assessments: Participate in vulnerability assessments using various tools and methodologies. Identify security weaknesses and assist in suggesting appropriate mitigation strategies.
• Compliance Gap Assessments: Assist in coordinating compliance gap assessments, taking detailed notes, and compiling findings into coherent reports. Work with senior analysts to ensure that compliance requirements are met and improvements are implemented.
• IT Support & Helpdesk: Provide Tier 1 and Tier 2 IT support to end users, including hardware and software troubleshooting, account provisioning, and device configuration. Assist with onboarding/offboarding workflows and maintain accurate asset and ticket records in the ITSM platform.

Required Skills and Qualifications:

• Experience: Some experience in information security and/or IT support, preferably in roles involving vulnerability assessments, phishing campaigns, compliance, or helpdesk/desktop support functions.
• Communication: Strong written communication skills with the ability to convey complex technical information clearly and concisely to non-technical audiences.
• Professionalism & Initiative: Comfortable in client-facing interactions and professional communication in external settings. A self-starter who can work effectively within a structured mentorship environment.
• Technical Proficiency: Basic understanding of cybersecurity principles, vulnerability management tools, and phishing simulation platforms. Working knowledge of Windows and/or macOS environments, Active Directory, Microsoft 365, and common ITSM/helpdesk ticketing platforms.
• Attention to Detail: Meticulous in conducting assessments, documenting findings, and delivering reports.
• Team Collaboration: Ability to work well within a team environment, coordinating with various stakeholders to achieve project goals.
• IT Support Aptitude: Demonstrated ability to diagnose and resolve common hardware, software, and connectivity issues. Comfortable managing end-user requests in a professional, client-facing environment with a strong focus on service quality and responsiveness.

Preferred Qualifications:

• Relevant certifications such as CompTIA Security+, CompTIA A+, Certified Ethical Hacker (CEH), ITIL Foundation, or similar.
• Experience with common vulnerability assessment tools (e.g., Nessus, Qualys, OpenVAS).
• Familiarity with IT support platforms and tools (e.g., Microsoft Intune, or similar RMM/MDM solutions).
• Familiarity with compliance frameworks (e.g., ISO 27001, NIST, GDPR).

What You’ll Gain:

• Hands-on exposure to real client engagements across phishing, vulnerability management, compliance, and IT support work that matters from day one.
• Direct mentorship from experienced cybersecurity and IT practitioners within the Operations group.
• Access to industry-standard cybersecurity and IT tools and technologies.
• A structured internship with rotation exposure across multiple operational disciplines, building a well-rounded foundation for a career in cybersecurity or IT.
• Strong-performing interns will be considered for future full-time opportunities as positions become available.