Customer Support Specialist

About Us

Little Sleepies is one of the fastest growing companies in America, according to Inc. Magazine (#1 in retail)! We make days and nights easier with super-soft yet impressively durable, thoughtfully designed products that families love. Featuring prints kids are obsessed with and fabrics parents trust, every piece is made to feel good, fit right, and get worn on repeat. We're rooted in innovation and driven by care, with our signature fabrics, Lunaluxe® and Soluxe®, custom-developed to support the way kids move, sleep, and grow — because comfort isn't just how it feels, it's how it's made. Driven by creativity, passion, and the desire to do something extraordinary, we strive to bring joy and comfort to families around the world. We're excited to be doing this, and we hope you will be too. If our mission resonates, we would love to hear from you!

Location:

Remote - within the United States 

Visa Sponsorship:

This position is not eligible for Visa sponsorship.

The Role:

As a Customer Support Specialist at Little Sleepies, you'll be the voice of our brand — the first point of contact for the parents and caregivers who love our products. You'll handle a high volume of customer inquiries via email and social media, bringing warmth, urgency, and expertise to every interaction. This role is equal parts problem-solver and brand ambassador: you'll navigate policies, resolve issues, and leave every customer feeling genuinely cared for.

You'll thrive here if you're someone who takes pride in the details, moves fast without cutting corners, and gets genuinely excited about delivering a best-in-class customer experience.

What you’ll do: 

• Provide knowledgeable answers to customer inquiries regarding the product and the brand while maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Respond to customer inquiries in a timely and effective manner via email. 
• Ensure that appropriate actions are taken to resolve customer problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.

What you’ll bring to the team:

• High school diploma or equivalent combination of education and experience.
• 1-3 years of customer service experience
• Strong attention to detail
• Proficient computer and typing skills. Typing - minimum 60-80 WPM is preferable.
• Basic experience with Google Suite - comfortable with adding, adjusting, and reading information in a spreadsheet format is useful 
• Experience with Gorgias/Zendesk/Shopify and social media platforms such as Facebook is helpful.  
• Professional demeanor and attitude. We work with a very sensitive clientele base as many of our customers are new parents or parents of young children. It’s important to us that our Customer Support Specialists can provide friendly, personalized, and compassionate assistance. 
• Excellent written and verbal communication skills including the ability with email communications and etiquette, conveying information and assisting customers
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• A ‘no task is too small’ attitude willing to jump in as needed to support the team. 

What we’re excited to offer you:

• Ability to work cross functionally with a fast-growing team, with smile-sparking products that turn everyday moments into magical memories
• A supportive environment that fosters and encourages new ideas and innovation
• The opportunity to stock your drawers with Little Sleepies! Free pajamas & Play product when you join (and every year on your work anniversary!) and a generous employee discount all year long to keep you cozy

Benefits:

• Health, dental, and vision insurance
• Paid time off, vacation
• Sick days
• Paid holidays
• Short and long-term disability
• Life insurance
• 401(k)
• Employee Assistance Program
• Flexible Spending Accounts
• Home office stipend
• Internet stipend
• Company discount
• Team building activities
• Company-issued computer

Little Sleepies is an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.