Customer Support Operator

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

What you'll do

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance

• Handle customer requests and issues with a strong focus on service quality and user experience

• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work

• Collaborate with internal teams to resolve customer cases and operational issues

• Maintain a professional and customer-centric approach in all interactions

• Be ready to work night shifts as part of a rotating schedule

What you'll bring

• At least 6 months of experience in a customer support role

• Strong written communication skills with attention to clarity and tone

• Language proficiency: Russian — fluent

• Customer-oriented mindset with a high level of empathy and stress resilience

• Responsibility, accuracy, and the ability to stay focused in a dynamic environment

• Confident basic computer skills and the ability to quickly adapt to new systems

• A personal laptop with at least 16 GB of RAM, which you'll use for your work