Customer Support & Admin Support Executive

Job Description – Customer Support & Admin Support Executive Position: Customer Support & Admin Support Executive Process: Dedicated Customer Support + Admin Support Engagement: Dedicated CS + Admin Support – Monthly Plan Working Days: 6 Days a Week | 26 Days/Month Working Hours: 9 Hours per Day About the Role We are looking for a Customer Support & Admin Support Executive to provide dedicated support to students and parents throughout the university admission and study-abroad process. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to efficiently manage both customer queries and administrative responsibilities. Key Responsibilities Customer Support: • • • • • • • Handle inbound calls and queries from students and parents. Provide accurate information regarding university admissions, courses, application procedures, and study-abroad processes. Assist students with documentation requirements and application-related queries. Follow up with students and parents regarding pending documents, applications, and other requirements. Resolve customer queries professionally and ensure a positive customer experience. Maintain proper records of customer interactions and follow-ups. Escalate complex or unresolved issues to the concerned team. Administrative Support: • • • • • • Verify and maintain student/application documentation. Update student and customer information in CRM/database systems. Maintain accurate records and ensure timely data updates. Assist with documentation tracking and record maintenance. Perform routine administrative and coordination tasks as required. Ensure data accuracy, confidentiality, and proper documentation.

Requirements • • Excellent verbal and written communication skills. Good interpersonal and customer-handling skills. 1• • • • • • Basic knowledge of MS Excel, Google Sheets, CRM, and other office tools. Strong attention to detail and documentation skills. Ability to manage multiple tasks and follow up efficiently. Good problem-solving and coordination abilities. Previous experience in Customer Support, Admission Counselling, Education Consultancy, Study Abroad, or Admin Support will be an advantage. Candidates should be comfortable working in a target-oriented and customer-focused environment.

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